---
description: Tudo sobre CustomerWise: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerWise - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [CustomerWise](/software/960/customerwise)

# CustomerWise

Canonical: https://www.capterra.pt/software/960/customerwise

> O CustomerWise é uma solução de CRM completa com foco no suporte, abrangendo suporte, vendas, marketing e gestão de ativos.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa CustomerWise?

Desenvolvida para empresas de todos os tamanhos nos setores de tecnologia da informação, varejo, jurídico e outros setores, a solução de atendimento ao cliente ajuda os usuários a gerenciar fluxos de trabalho, tarefas e contratos, entre outros.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.0/5** | 3 Avaliações |
| Praticidade | 3.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.0/5 | Based on overall reviews |
| Relação qualidade/preço | 4.0/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: TechExcel
- **Founded**: 1995

## Commercial Context

- **Preço inicial**: 20,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local)
- **Idiomas**: chinês, chinês tradicional, inglês
- **Available Countries**: Afeganistão, Angola, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Benim, Bolívia, Botsuana, Brasil, Brunei, Burquina Faso, Burundi, Butão, Cabo Verde, Camarões and 102 more

## Recursos

- Alerts/Escalation
- Banco de dados do cliente
- Bate-papo ao vivo
- CRM
- Gestão da base de conhecimento
- Gestão de filas
- Gestão do SLA (acordo do nível de serviço)
- Portal de autoatendimento
- Questionários e feedback

## Opções de suporte

- Email/Help Desk
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews)
2. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (990 reviews)
3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews)
4. [Yonyx](https://www.capterra.pt/software/130406/agi-self-service) — 4.7/5 (258 reviews)
5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews)

## Avaliações

### "This software has allowed us to manage more customers and their needs with less people." — 5.0/5

> **Craig** | *18 de dezembro de 2017* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
> 
> **Desvantagens**: I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
> 
> It help make our company better in it support offering to its customers.

-----

### "Great CRM" — 4.0/5

> **Marcy** | *7 de junho de 2017* | Suprimentos e equipamentos para empresas | Recommendation rating: 8.0/10
> 
> **Vantagens**: Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
> 
> **Desvantagens**: No real cons that i have found so far.  Might be a slight learning curve for someone not tech saavy.
> 
> Easy collab and integration software for CRM

-----

### "It's a bit complicated" — 3.0/5

> **Bob** | *15 de julho de 2018* | Recommendation rating: 6.0/10
> 
> **Vantagens**: There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had  before and we are able to monitor a ton of information.
> 
> **Desvantagens**: The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

## Links

- [View on Capterra](https://www.capterra.pt/software/960/customerwise)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/960/customerwise> |
| de-AT | <https://www.capterra.at/software/960/customerwise> |
| de-CH | <https://www.capterra.ch/software/960/customerwise> |
| en | <https://www.capterra.com/p/960/CustomerWise/> |
| en-AE | <https://www.capterra.ae/software/960/customerwise> |
| en-AU | <https://www.capterra.com.au/software/960/customerwise> |
| en-CA | <https://www.capterra.ca/software/960/customerwise> |
| en-GB | <https://www.capterra.co.uk/software/960/customerwise> |
| en-IE | <https://www.capterra.ie/software/960/customerwise> |
| en-IL | <https://www.capterra.co.il/software/960/customerwise> |
| en-IN | <https://www.capterra.in/software/960/customerwise> |
| en-NZ | <https://www.capterra.co.nz/software/960/customerwise> |
| en-SG | <https://www.capterra.com.sg/software/960/customerwise> |
| en-ZA | <https://www.capterra.co.za/software/960/customerwise> |
| es | <https://www.capterra.es/software/960/customerwise> |
| es-AR | <https://www.capterra.com.ar/software/960/customerwise> |
| es-CL | <https://www.capterra.cl/software/960/customerwise> |
| es-CO | <https://www.capterra.co/software/960/customerwise> |
| es-CR | <https://www.capterra.co.cr/software/960/customerwise> |
| es-DO | <https://www.capterra.do/software/960/customerwise> |
| es-EC | <https://www.capterra.ec/software/960/customerwise> |
| es-MX | <https://www.capterra.mx/software/960/customerwise> |
| es-PA | <https://www.capterra.com.pa/software/960/customerwise> |
| es-PE | <https://www.capterra.pe/software/960/customerwise> |
| fr | <https://www.capterra.fr/software/960/customerwise> |
| fr-BE | <https://fr.capterra.be/software/960/customerwise> |
| fr-CA | <https://fr.capterra.ca/software/960/customerwise> |
| fr-LU | <https://www.capterra.lu/software/960/customerwise> |
| it | <https://www.capterra.it/software/960/customerwise> |
| nl | <https://www.capterra.nl/software/960/customerwise> |
| nl-BE | <https://www.capterra.be/software/960/customerwise> |
| pt | <https://www.capterra.com.br/software/960/customerwise> |
| pt-PT | <https://www.capterra.pt/software/960/customerwise> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Portugal","address":{"@type":"PostalAddress","addressLocality":"Lisbon","addressRegion":"Lisbon","postalCode":"2770-071","streetAddress":"Quinta da Fonte Rua dos Malhões Edifício D. Pedro I Paço D'Arcos, 2770-071 Lisboa Portugal"},"description":"O Capterra Portugal ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.pt","url":"https://www.capterra.pt/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.pt/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"CustomerWise","description":"O TechExcel CustomerWise é um aplicativo de software de gestão do relacionamento com o cliente (CRM na sigla em inglês) integrado para gerenciar relacionamentos com clientes em todo o ciclo de vida do cliente, abrangendo suporte, vendas, marketing e gestão de ativos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f59d326f-3c54-434e-b69d-de8ed2eb9918.png","url":"https://www.capterra.pt/software/960/customerwise","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/960/customerwise#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":4.0},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@type":"FAQPage","@id":"https://www.capterra.pt/software/960/customerwise#faqs","mainEntity":[{"name":"Quem usa CustomerWise?","@type":"Question","acceptedAnswer":{"text":"Desenvolvida para empresas de todos os tamanhos nos setores de tecnologia da informação, varejo, jurídico e outros setores, a solução de atendimento ao cliente ajuda os usuários a gerenciar fluxos de trabalho, tarefas e contratos, entre outros.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Atendimento ao Cliente","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"CustomerWise","position":3,"item":"/software/960/customerwise","@type":"ListItem"}],"@id":"https://www.capterra.pt/software/960/customerwise#breadcrumblist"}]}
</script>