DrChrono

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Although it is simplified it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options.

DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake.

I didn’t notice anything that I didn’t really like about it because it was so helpful for me

Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy.