--- description: Tudo sobre TeamSupport: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.pt/software/87908/teamsupport Page: 1 / 35\ Seguinte: [Next page](https://www.capterra.pt/software/87908/teamsupport?page=2) > Software de helpdesk desenvolvido para suporte ao cliente de business to business. Reduza custos e melhore a satisfação do cliente ao mesmo tempo. > > Verdict: Rated **4.5/5** by 848 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa TeamSupport? Empresas de tecnologia B2B com equipes de suporte/produto que desejam reduzir os custos de suporte ao compreender melhor os clientes, aprimorar a colaboração interna e melhorar a experiência do cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 848 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: TeamSupport - **Location**: Dallas, EUA - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 45,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Austrália, Canadá, Estados Unidos, Nova Zelândia, Reino Unido ## Recursos - Acompanhamento de atividades - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Coleta de dados de multicanal - Conversação inteligente - Estado de saúde - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de incidentes - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Histórico do cliente - Incorporação - Mensagens de SMS - Modelos personalizáveis - Monitoramento de reclamações - Painel de atividades - Participação do cliente - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de interações - Roteamento automático - Seguimento/Análise de uso - Suporte do cliente - Task Automation - Visualização de dados ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18769 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1716 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1755 reviews) ## Avaliações ### "In a word, "TeamSupport rocks\!"" — 5.0/5 > **Saskia** | *31 de julho de 2023* | Restaurantes | Recommendation rating: 9.0/10 > > **Vantagens**: TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements. > > **Desvantagens**: It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets. > > Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 de dezembro de 2024* | Consultoria de gestão | Recommendation rating: 9.0/10 > > **Vantagens**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Desvantagens**: Well, I have used TeamSupport and no bad experience. ----- ### "Do Not Use - After merger, support decreased and prices increased" — 1.0/5 > **Andrew** | *10 de novembro de 2023* | Suprimentos e equipamentos para empresas | Recommendation rating: 0.0/10 > > **Vantagens**: The live chat function worked fine and has good intuitive tools > > **Desvantagens**: They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract. > > We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work. ----- ### "I really like TeamSupport's ticket redirection features" — 4.0/5 > **Christian** | *2 de agosto de 2023* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 9.0/10 > > **Vantagens**: Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. > > **Desvantagens**: I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. > > Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. ----- ### "Inventory Management" — 4.0/5 > **Balasubramani** | *14 de janeiro de 2020* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue > > **Desvantagens**: However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future. > > I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations . ----- Page: 1 / 35\ Seguinte: [Next page](https://www.capterra.pt/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data