--- description: Tudo sobre BeyondTrust Remote Support: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.pt/software/86962/bomgar Page: 1 / 82\ Seguinte: [Next page](https://www.capterra.pt/software/86962/bomgar?page=2) > O BeyondTrust Remote Support (anteriormente Bomgar Remote Support) acessa e dá suporte com segurança a qualquer dispositivo ou sistema, em qualquer lugar do mundo. > > Verdict: Rated **4.6/5** by 2010 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa BeyondTrust Remote Support? O BeyondTrust Remote Support oferece os recursos necessários para as organizações de TI e suporte ao cliente de nível empresarial. Disponível a todos os setores. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 2010 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Preço inicial**: 1995,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, francês, inglês, neerlandês - **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido ## Recursos - Acesso sem supervisão - Alerts/Escalation - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Compartilhamento de tela - Comunicação multicanal - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento da sessão de usuário - Gerenciamento de credenciais - Gerenciamento de senhas - Gestão de acesso - Gestão de conformidade - Gravação de sessão - Monitoramento remoto e gestão - Portal de autoatendimento - Relatórios e análise de dados - Resolução de problemas - Third-Party Integrations ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Programas de Assistência Remota](https://www.capterra.pt/directory/30928/remote-support/software) - [Software de Gestão de Acesso Privilegiado](https://www.capterra.pt/directory/31238/privileged-access-management/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1395 reviews) 2. [TeamViewer ONE](https://www.capterra.pt/software/122252/teamviewer) — 4.6/5 (11625 reviews) 3. [AnyDesk](https://www.capterra.pt/software/149595/anydesk) — 4.6/5 (1785 reviews) 4. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24089 reviews) 5. [Supremo Remote Desktop](https://www.capterra.pt/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avaliações ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 de agosto de 2022* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Desvantagens**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- ### "Great working remote support tool but UI is outdated" — 5.0/5 > **David** | *24 de abril de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. > > **Desvantagens**: The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. > > Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. ----- ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 de março de 2025* | Serviços de informação | Recommendation rating: 4.0/10 > > **Vantagens**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Desvantagens**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 de fevereiro de 2025* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Desvantagens**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *16 de dezembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Desvantagens**: All features works. No problems to report. ----- Page: 1 / 82\ Seguinte: [Next page](https://www.capterra.pt/software/86962/bomgar?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/86962/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data