Remote Support
Conheça o Remote Support
O BeyondTrust Remote Support (anteriormente Bomgar Remote Support) oferece suporte remoto instantâneo e seguro a clientes que usam Windows, Mac, Android, iOS ou outros dispositivos, estejam eles na rede empresarial ou não. Os usuários podem corrigir sistemas finais ou solucionar problemas usando compartilhamento de tela, controle remoto, acesso autônomo, compartilhamento de arquivos, anotações e compartilhamento de câmera de dispositivos móveis. Bate-papo em tempo real, scripts prontos, ferramentas de colaboração e escalação melhoram a eficiência do técnico.
Quem usa o Remote Support?
O BeyondTrust Remote Support oferece os recursos necessários para as organizações de TI e suporte ao cliente de nível empresarial. Disponível a todos os setores.
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Remote Support
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Avaliações do Remote Support
Alice
Excelente
Comentários: Excelente quando preciso resolver problemas técnicos em meus acessórios eletrônicos
Vantagens:
Muito prático, sempre consegue resolver o problema.
Desvantagens:
Gostaria que o slogan tive melhor designer
Ansh
Best Remote Support Tool With Screen Sharing & Remote Access To Complete task
Comentários: BeyondTrust Remote Support is an innovative product designed to help businesses increase productivity and reduce costs. It offers features such as unattended access ticket management, remote access control, screen sharing, real-time chat, and file sharing. I recently purchased the Remote Support product, and I must say that I'm very pleased with my choice. The unique features and hardware-based implementation were two big factors in my decision making process. The product support was also great - any questions I had were answered quickly and accurately by their team. All of these factors combined make Remote Support a great choice for anyone looking for reliable technical support.
Vantagens:
1. BeyondTrust Remote Support allows for remote access control, making it easier to provide support from a distance. 2. Unattended Access Ticket Management ensures that all customer queries are dealt with in a timely manner.3. Screen sharing enables technicians to view and troubleshoot customer's issues quickly and effectively.4. Real-time chat facilitates direct communication between technicians and customers for immediate resolution of problems. 5. File sharing makes it easy to share documents, images, or any other type of file related to the issue at hand.
Desvantagens:
1. BeyondTrust Remote Support may be cost prohibitive for small businesses due to its subscription-based pricing model. 2. Unattended Access Ticket Management can be time consuming and difficult to manage if there is a large backlog of tickets. 3. Screen sharing can lack privacy if the customer does not have complete control over what the technician is viewing on
Zahid
Alternativas consideradas:
BeyondTrust: Revolutionizing Remote Support
Comentários: highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.
Vantagens:
Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.
Desvantagens:
May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.
Dean
Decent feature set in one application…
Comentários: I use it constantly, so I'm sure the flaws stand out to me more than most, but overall it does the job and I've found most similar products don't offer the feature set, so while annoying at times, it does the job.
Vantagens:
The best part is all the functions in one window. Not only can you view and control user systems, but you can access a CLI outside of opening an app on the desktop and also file management in the same fasion.
Desvantagens:
The long-standing bugs they never seem to fix. Most aren't earth-shattering, but definitely inconvenient.
Stefanos
Excellent Remote Support Experience
Comentários: Overall, my experience with Remote Support was positive. They were able to quickly and effectively diagnose and solve my problem without any hassle.
Vantagens:
Remote Support provided fast and reliable help with my computer issues. The staff was friendly and knowledgeable, and they were able to quickly diagnose and solve the problem.
Desvantagens:
Remote Support could be improved by offering more detailed instructions in their online help documents.
