--- description: Tudo sobre HappyFox Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.pt/software/83211/happyfox Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/83211/happyfox?page=2) > Um software de gestão de tíquetes de suporte técnico que ajuda a acabar com a confusão e gerenciar suas consultas de suporte ao cliente em vários canais. > > Verdict: Rated **4.6/5** by 93 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HappyFox Help Desk? Mais frequentemente usado por equipes de TI, atendimento ao cliente, operações, instalações, RH, marketing e finanças. O HappyFox é muito versátil, sendo ideal para empresas de qualquer tamanho. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 93 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HappyFox - **Location**: Irvine, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 24,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, basco, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, finlandês, francês, grego, hindi, húngaro, indonésio, inglês, irlandês, italiano, japonês, letão, lituano, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Bangladeche, Brasil, Bélgica, Canadá, Chile, Chéquia, Colômbia, Coreia do Sul, Dinamarca, Egito, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França and 25 more ## Recursos - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Catalog Management - Comunicação multicanal - Conversação inteligente - Discussions/Forums - Editor de rich text - Edição de texto - Ferramentas de colaboração - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de documentos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de contratos e licenças - Gestão de filas - Gestão de incidentes - Gestão de respostas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Histórico de transcrições/chat - Macros e modelos de respostas - Painel - Para o setor de seguro - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Rastreamento de recursos - Relatórios e análise de dados - Roteamento automático - Segurança de dados - Task Automation - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ... and 7 more features ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Guru](https://www.capterra.pt/software/145390/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5308 reviews) 4. [Confluence](https://www.capterra.pt/software/136446/confluence) — 4.5/5 (3714 reviews) 5. [Document360](https://www.capterra.pt/software/177031/document360) — 4.7/5 (292 reviews) ## Avaliações ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 de julho de 2018* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Desvantagens**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 de junho de 2022* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Desvantagens**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20 de julho de 2026* | Varejistas | Recommendation rating: 1.0/10 > > **Vantagens**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Desvantagens**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 de abril de 2022* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: The software is very cheap and easy to use. > > **Desvantagens**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- ### "HR Help Desk Administrator" — 4.0/5 > **Amanda** | *28 de agosto de 2020* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: We like that it is easy to use. It is rather simple and not overly complicated. > > **Desvantagens**: The reporting is very challenging. I wish they had better reporting capabilities. I ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/83211/happyfox?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/83211/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data