--- description: Tudo sobre HappyFox Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.pt/software/83211/happyfox Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/83211/happyfox?page=2) > Um software de gestão de tíquetes de suporte técnico que ajuda a acabar com a confusão e gerenciar suas consultas de suporte ao cliente em vários canais. > > Verdict: Rated **4.6/5** by 92 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HappyFox Help Desk? Mais frequentemente usado por equipes de TI, atendimento ao cliente, operações, instalações, RH, marketing e finanças. O HappyFox é muito versátil, sendo ideal para empresas de qualquer tamanho. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 92 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HappyFox - **Location**: Irvine, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 24,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido, Índia ## Recursos - Acesso para Celular - Alerts/Escalation - Auditoria de problemas - Automação de marketing - Autoresponders - Banco de dados do cliente - Bate-papo com o consumidor em tempo real - Captura de leads - Catalog Management - Chat com vídeo - Controles/permissões de acesso - Conversação inteligente - Edição de texto - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de configuração - Gerenciamento de contatos - Gerenciamento de documentos - Gerenciamento de usuários - Gestão da atividade de vendas - Gestão da base de conhecimento - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de filas - Gestão de incidentes - Gestão de leads - Gestão de seguros - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do pipeline de vendas - Histórico de transcrições/chat - Macros e modelos de respostas - Para o setor de seguro - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Rastreamento de recursos - Relatórios e análise de dados - Roteamento automático - Segmentação geográfica - Suporte remoto - Task Automation - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ... and 12 more features ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [Guru](https://www.capterra.pt/software/145390/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5120 reviews) 4. [Confluence](https://www.capterra.pt/software/136446/confluence) — 4.5/5 (3671 reviews) 5. [Document360](https://www.capterra.pt/software/177031/document360) — 4.7/5 (290 reviews) ## Avaliações ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 de julho de 2018* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Desvantagens**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 de junho de 2022* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Desvantagens**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "DO NOT PURCHASE HAPPYFOX" — 1.0/5 > **Richard** | *11 de dezembro de 2016* | Hotelaria | Recommendation rating: 0.0/10 > > **Vantagens**: Great looking product Good website Good information > > **Desvantagens**: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond. > > We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. ----- ### "Happyfox Help Desk is the BEST\!" — 5.0/5 > **Allison** | *11 de janeiro de 2026* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: I loved the quick and effective assistance that I received when I was having issues with the website. > > **Desvantagens**: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue. > > Happyfox Help Desk is by far my favorite help desk\! Top of the line communication and the most helpful of all\! ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 de abril de 2022* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: The software is very cheap and easy to use. > > **Desvantagens**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/83211/happyfox?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/83211/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data