--- description: Tudo sobre LiveVox: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Discagem Preditiva](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.pt/software/81432/livevox Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/81432/livevox?page=2) > A LiveVox é uma provedora líder de soluções corporativas de centrais de contato na nuvem, utilizando um ambiente multicanal para a América do Norte. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa LiveVox? A LiveVox fornece serviços de central de contato digital para empresas com 25 ou mais agentes que desejam entrar em contato com clientes na América do Norte. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 32 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: LiveVox - **Founded**: 1999 ## Commercial Context - **Preço inicial**: 5000,00 US$ - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Agendamento de retorno de chamada - Automação de marketing - Banco de dados de contatos - Bate-papo ao vivo - CRM - Campos personalizáveis - Comunicação multicanal - Contatos compartilhados - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da comunicação - Gestão de call centers - Gestão de campanhas - Gestão de conteúdo - Gestão de filas - Gestão de leads - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão do fluxo de trabalho - Gravação de chamadas - Histórico do cliente - IVR - Identificador de chamadas - Importação/exportação de dados - Integração de telefonia por computador - Marketing por e-mail - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - Personalização - Personalização da voz - Pesquisa e filtro - Processamento de lotes - Rastreamento de conversão - Rastreamento de interações - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Roteirização de chamadas - Segmentação - Sistema de calendário ou lembretes - Third-Party Integrations - Transferência de chamadas ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) ## Categorias relacionadas - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Gestão de Contatos](https://www.capterra.pt/directory/30016/contact-management/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (320 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (679 reviews) ## Avaliações ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 de junho de 2020* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Desvantagens**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 de junho de 2020* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Desvantagens**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 de agosto de 2020* | Serviços financeiros | Recommendation rating: 6.0/10 > > **Vantagens**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Desvantagens**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 de maio de 2024* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Desvantagens**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 de maio de 2020* | Serviços financeiros | Recommendation rating: 8.0/10 > > **Vantagens**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Desvantagens**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/81432/livevox?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/81432/livevox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data