SAP CRM

SAP CRM

da SAP

Quem usa SAP CRM?

Equipes de marketing, vendas e atendimento ao cliente em organizações de qualquer porte.

O que é SAP CRM?

Tire o máximo proveito dos relacionamentos com os clientes aproveitando suas percepções, melhorando a eficiência e a eficácia da linha de frente, simplificando processos críticos de negócios para além dos pontos de contato do cliente e adaptando-se rapidamente às mudanças nas necessidades dos negócios e dos clientes.

SAP CRM - Informação

SAP

http://www.sap.com

Fundada em 1972

SAP CRM - Preços

SAP CRM a partir de 58,00 US$/mês. SAP CRM não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do SAP CRM abaixo.

Preço inicial

58,00 US$/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Documentos

Assistência

Online

Recursos do SAP CRM

Software CRM
Acesso para Celular
Armazenamento de documentos
Cotizações e propostas
Gestão de tarefas
Gestão territorial
Integração da automação de marketing
Integração de bate-papo interno
Integração de redes sociais
Lead Scoring
Marketing por e-mail
Segmentação
Sistema de calendário ou lembretes
Captura de leads
Distribuição de leads
Ferramentas de prospecção
Gestão de campanhas
Gestão do pipeline
Lead Nurturing
Lead Scoring
Rastreamento de fonte
Rastreamento de interações
Segmentação de leads

SAP CRM - Avaliações

Exibindo 5 de 165 avaliações

Geral
4.1/5
Praticidade
3.7/5
Atendimento ao cliente
4.1/5
Recursos
4.2/5
Relação qualidade/preço
3.8/5

Description of SAP CCS CRM

Avaliado em 14/01/2020
Iván B.
Gerente de Marketing Digital
Publicidade e marketing, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
Fonte: GetApp
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Vantagens: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Desvantagens: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

SAP CRM is one of the best customer support products

Avaliado em 18/07/2019
Jose antonio M.
Technicall Support Engineer
Telecomunicações, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
5/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: We use this product in our daily task to manage our customer's accounts, we can update, close and archive account, we love this because is really straightforward. You can track all the information provided by doing some adjustments.

Desvantagens: Price, overall it's expensive, so I recommend to keep an eye on the licenses and also keep in mind this as part of the yearly budget.

Complete CRM, needed for all media and large business

Avaliado em 13/11/2019
Felipe P.
Infrastructure Analyst
Telecomunicações, 5001-10 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Vantagens: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Desvantagens: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

An end to end solution with seamless integration capabilities

Avaliado em 19/06/2015
Aneesh B.
Consultant
Varejistas
Usou o software para: Mais de dois anos
Fonte da avaliação 
Fonte: SoftwareAdvice
4/5
Geral
4/5
Praticidade
3.5/5
Recursos e funcionalidades
3.5/5
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Desvantagens: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

A hearty program to organize details

Avaliado em 15/04/2019
Logan M.
Distribution Specialist
Construção, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
4/5
Geral
3/5
Praticidade
3/5
Recursos e funcionalidades
3/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Helpful but exhaustive.

Vantagens: SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Desvantagens: I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.