--- description: Tudo sobre mHelpDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software FSM (Gerenciamento de Serviços de Campo)](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.pt/software/77264/mhelpdesk Page: 1 / 34\ Seguinte: [Next page](https://www.capterra.pt/software/77264/mhelpdesk?page=2) > O software de gerenciamento de serviços mais rápido, mais fácil e de maior valor para automatizar tudo, desde o primeiro contato com o cliente até o pagamento. > > Verdict: Rated **4.3/5** by 823 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa mHelpDesk? O mHelpDesk é perfeito para pequenas e médias empresas estabelecidas e em crescimento que precisam de melhor organização, acesso móvel e processos de agendamento e cobrança mais eficientes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 823 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos ## Recursos - Acesso para Celular - Acompanhamento de atividades - Adicionar & editar fotos - Agendamento - Agendamento em tempo real - Alertas/notificações - Arrastar e soltar - Assinatura eletrônica - Automação dos processos comerciais - Banco de dados de funcionários - CRM - Compromissos recorrentes - Configuração do fluxo de trabalho - Controle de estoque - Controle de horas - Estimativas - Gerenciamento de contatos - Gerenciamento de documentos - Gestão da disponibilidade - Gestão de ativos fixos - Gestão de calendários - Gestão de expedição - Gestão de formulários - Gestão de funcionários - Gestão de incidentes - Gestão de lançamento - Gestão de leads - Gestão de pedidos de trabalho - Gestão de projetos - Gestão de tarefas - Gestão de trabalhos - Gestão de tíquetes - Gestão preventiva - Gestão técnica - Histórico de atendimento - Inspeções residenciais - Modelos - Orçamentos/estimativas - Pagamentos eletrônicos - Para instaladores comerciais e/ou industriais - Planejamento de pessoal - Portal de autoatendimento - Rastreamento de equipamentos - Rastreamento de interações - Relatórios personalizáveis - Relógio de ponto online - Reservas online - Resumo de relatórios - Sincronização de calendários - Tíquetes de reparação ... and 51 more features ## Integrations (14 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.pt/directory/10009/field-service-management/software) ## Categorias relacionadas - [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.pt/directory/10009/field-service-management/software) - [Software para Serviço de Limpeza](https://www.capterra.pt/directory/10062/maid-service/software) - [Programas para Paisagismo](https://www.capterra.pt/directory/20004/landscape/software) - [Software de Manutenção](https://www.capterra.pt/directory/30058/maintenance-management/software) - [Software de Expedição de Serviço](https://www.capterra.pt/directory/30059/service-dispatch/software) ## Alternativas 1. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.pt/software/153475/fieldpulse) — 4.6/5 (412 reviews) 4. [Clockify](https://www.capterra.pt/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.pt/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Avaliações ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16 de abril de 2014* | Design > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 de outubro de 2020* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Desvantagens**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 de fevereiro de 2025* | Hardware | Recommendation rating: 3.0/10 > > **Vantagens**: Interface is user friendly; site is usable > > **Desvantagens**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30 de maio de 2019* | Construção | Recommendation rating: 9.0/10 > > **Vantagens**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Desvantagens**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- ### "MHelp Desk is Pretty Good" — 5.0/5 > **Laura** | *6 de julho de 2021* | Impressão | Recommendation rating: 8.0/10 > > **Vantagens**: User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. > > **Desvantagens**: Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. > > Our business services print finishing equipment so I would say this is a pretty good application to use. ----- Page: 1 / 34\ Seguinte: [Next page](https://www.capterra.pt/software/77264/mhelpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/77264/mhelpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data