Conheça o mHelpDesk

O mHelpDesk é uma solução de software fácil e poderosa para o seu negócio de trabalho de campo, automatizando tudo, desde o primeiro contato com o cliente até o pagamento. Os clientes recebem ferramentas móveis e online incomparáveis em desempenho, confiabilidade e funcionalidade. As melhores ferramentas estão reunidas em um pacote extremamente fácil de usar e acessível, que não requer grandes investimentos iniciais. E os especialistas internos em produtos colocam você em funcionamento imediatamente.

Quem usa o mHelpDesk?

O mHelpDesk é perfeito para pequenas e médias empresas estabelecidas e em crescimento que precisam de melhor organização, acesso móvel e processos de agendamento e cobrança mais eficientes.

mHelpDesk Software - 1
mHelpDesk Software - 2
mHelpDesk Software - 3
mHelpDesk Software - 4
mHelpDesk Software - 5

Not sure about mHelpDesk? Compare with a popular alternative

mHelpDesk

mHelpDesk

4,3 (815)
Not available in your country
169,00 US$
mês
Versão gratuita
Versão de teste gratuita
159
12
4,3 (815)
3,9 (815)
4,4 (815)
VS.
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
No pricing found
Versão gratuita
Versão de teste gratuita
107
19
4,4 (398)
4,5 (398)
4,5 (398)

Outras ótimas alternativas ao mHelpDesk

SysAid
Top rated features
Alertas/transferência
Gerenciamento de tickets de suporte
Gestão de tíquetes
Zoho Desk
Top rated features
Gestão de help desk
Gestão de tíquetes
Rastreamento de tíquetes de suporte
ServiceMax
Top rated features
Agendamento
Criação de ordem de serviço
Reservas online
BlueFolder
Top rated features
Acesso para Celular
Agendamento
Gestão de calendários
Verizon Connect
Top rated features
Acesso para Celular
Cobrança e faturamento
GPS
QuickBooks Desktop Enterprise
Top rated features
Cobrança e faturamento
Geração de relatórios financeiros
Receitas e balanço
ServiceTitan
Top rated features
Agendamento
Gerenciamento de documentos
Integração da contabilidade
Limble CMMS
Top rated features
Criação de ordem de serviço
Gestão de pedidos de trabalho
Gestão preventiva
PayPal Invoicing
Top rated features
Criação de faturas
Faturação online
Processamento de pagamentos

Avaliações do mHelpDesk

Pontuação média

Geral
4,3
Praticidade
4,3
Atendimento ao cliente
4,4
Recursos
4,0
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
58%
4
25%
3
8%
2
3%
1
6%
Mark
Mark
CEO, EUA
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

Our experience has been extremely positive. No other company would go this far for a customer.

5,0 há 5 anos

Comentários: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Vantagens:

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Desvantagens:

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Resposta do mHelpDesk

há 5 anos

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell
Owner, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas:

Field Service Software for any Business to Stay Organized

5,0 há 3 anos

Comentários: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vantagens:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Desvantagens:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Viveka
Associate, Índia
Serviços e tecnologia da informação, 10 000+ funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

mHelpDesk

5,0 há 2 meses Novo

Comentários: Overall, mHelpDesk is a powerful and useful tool for managing field service operations, but it may not be the best fit for all businesses, particularly those with limited budgets or specific customization requirements.

Vantagens:

mHelpDesk is an amazing cloud-based field service management software that provides businesses with tools for managing customer relationships, scheduling appointments, dispatching technicians, and tracking work orders. It also integrates with a range of other software, such as QuickBooks, Salesforce, and Zapier. mHelpDesk also provides tools for managing customer relationships, including contact management, appointment scheduling, and customer communications.

Desvantagens:

Sometimes slow response times and difficulty resolving technical issues.

Luis
Technology Manager, EUA
Segurança e investigações, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas:

Update to previous review after 3 years

3,0 há 4 anos

Comentários: Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Vantagens:

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Desvantagens:

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Resposta do mHelpDesk

há 4 anos

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

hussein
hussein
seals, Egito
Usuário do LinkedIn Verificado
Fabricação de alimentos, 501 - 1 000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great program for organizing appointments

4,0 há 4 meses

Vantagens:

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Desvantagens:

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.