--- description: Tudo sobre Convoso: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Discagem Preditiva](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.pt/software/76768/cloud-predictive-dialer Page: 1 / 17\ Seguinte: [Next page](https://www.capterra.pt/software/76768/cloud-predictive-dialer?page=2) > O Convoso foi projetado para vendas externas. Os clientes que usam o Convoso tiveram um aumento de 300% nas taxas de contato e de 30% na receita. > > Verdict: Rated **4.5/5** by 387 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Convoso? O melhor F 'ING Dialer. Desde 2006, o Convoso ajuda os call centers a dominar com ferramentas habilitadas por IA. Com a confiança de milhares de pessoas em todos os setores, a plataforma ajuda as empresas a fechar mais negócios e atingir metas. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 387 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Convoso - **Location**: Woodland Hills, EUA - **Founded**: 2006 ## Commercial Context - **Preço inicial**: 90,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos, Filipinas, Paquistão, Índia ## Recursos - Banco de dados do cliente - CRM - Call center de ligações de entrada - Call center de ligações saída - Campos personalizáveis - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da atividade de vendas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão do fluxo de trabalho - Gravação de chamadas - IVR - Identificador de chamadas - Importação/exportação de dados - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - Painel - Painel de atividades - Qualificação de leads - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de chamadas ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) ## Categorias relacionadas - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Alternativas 1. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (319 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1776 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4078 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) ## Avaliações ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 de janeiro de 2025* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Easy navigation, and its user friendly with no glitches > > **Desvantagens**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Convoso is great and likely a top 3 contender." — 4.0/5 > **Eli** | *20 de janeiro de 2025* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. > > **Desvantagens**: I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. > > Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. ----- ### "Convoso does its job" — 3.0/5 > **Zizhen** | *12 de fevereiro de 2026* | Seguros | Recommendation rating: 2.0/10 > > **Vantagens**: It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. > > **Desvantagens**: Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. ----- ### "Experience as a call center with Convso Dialer" — 5.0/5 > **Juan** | *17 de fevereiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Conveso has been a reliable outbound dialer for our team. It offers strong predictive dialing, useful reporting tools, and straightforward campaign management. The system supports high call volume well and helps maximize agent productivity. Overall, a solid platform for telemarketing and outbound sales operations. > > **Desvantagens**: The biggest downside is the learning curve and backend complexity. Some features aren’t as intuitive as they could be, and certain changes require support intervention rather than being fully self-serve. > > Overall, Convoso has been a dependable outbound dialer for our team. It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations. ----- ### "Convoso is the Best. Most Expensive. Most Comprehensive." — 5.0/5 > **Cory** | *15 de janeiro de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. > > **Desvantagens**: Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. > > Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? ----- Page: 1 / 17\ Seguinte: [Next page](https://www.capterra.pt/software/76768/cloud-predictive-dialer?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/76768/cloud-predictive-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data