--- description: Tudo sobre eviivo: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eviivo - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [eviivo](/software/66294/eviivo-suite) # eviivo Canonical: https://www.capterra.pt/software/66294/eviivo-suite Page: 1 / 17\ Seguinte: [Next page](https://www.capterra.pt/software/66294/eviivo-suite?page=2) > Um pacote de software conveniente para gerenciar hóspedes, reservas e OTAs, o eviivo é para qualquer um que tenha quartos para vender e uma história para contar\! > > Verdict: Rated **4.0/5** by 393 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa eviivo? Os 16.000 clientes abrangem pousadas, casas de hóspedes, bares e hostels, restaurantes com quartos, apartamentos com serviços, vilas, casas de campo e albergues. Cada um deles é tão individual e único quanto as pessoas que os administram. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.0/5** | 393 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: eviivo - **Location**: London, GB - **Founded**: 2005 ## Commercial Context - **Preço inicial**: 21,00 € - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Available Countries**: Alemanha, Bélgica, Canadá, Espanha, Estados Unidos, França, Itália, Portugal, Reino Unido, Suíça, Áustria ## Recursos - Análise de dados dos canais - Automação de marketing - CRM - Check-in/Check-out de hóspedes - Controle de estoque - Distribuição de multicanal - Formação dinâmica de preços - Gerenciamento de contatos - Gerenciamento de multicanal - Gestão da experiência do hóspede - Gestão da manutenção - Gestão de calendários - Gestão de campanhas - Gestão de canais - Gestão de funcionários - Gestão de imóveis - Gestão de leads - Gestão de parceiros - Gestão de pedidos - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de reservas de camping - Gestão de tarefas domésticas - Gestão de taxas - Indicadores de desempenho - Integração de GDS/OTA - Inventário de salas - Observações da reserva - Ponto de vendas (PDV) - Portal do parceiro - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas em grupo - Reservas online - Reservas online - Suporte do cliente - Third-Party Integrations ## Integrations (14 total) - Breezeway - Duve - GuestRevu - Jervis systems - KeyNest - Operto - PayPal - PriceLabs - RoomPriceGenie - Turno - UpMarket - Vrbo - Xero - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) - [Sistemas de Reservas](https://www.capterra.pt/directory/20032/reservations/software) - [Sistemas de Gestão de Canais](https://www.capterra.pt/directory/30678/channel-management/software) - [Software de Aluguel para Férias](https://www.capterra.pt/directory/30616/vacation-rental/software) - [Software de Gestão de Camping](https://www.capterra.pt/directory/31059/campground-management/software) ## Alternativas 1. [Hostaway](https://www.capterra.pt/software/152433/hostaway) — 4.8/5 (1577 reviews) 2. [Guesty](https://www.capterra.pt/software/159377/guesty) — 4.4/5 (480 reviews) 3. [Cloudbeds](https://www.capterra.pt/software/158839/cloudbeds) — 4.3/5 (342 reviews) 4. [Lodgify](https://www.capterra.pt/software/131924/lodgify) — 4.5/5 (1310 reviews) 5. [Amenitiz](https://www.capterra.pt/software/183836/amenitiz) — 4.3/5 (248 reviews) ## Avaliações ### "Highly Recommend" — 5.0/5 > **Nikki Louise** | *28 de junho de 2022* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. > > **Desvantagens**: A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. > > Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. ----- ### "Really pleased with the solution and most importantly the customer service and communication" — 5.0/5 > **Kathleen** | *9 de março de 2022* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. > > **Desvantagens**: A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit > > My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. ----- ### "7 years of pulling my hair out..." — 2.0/5 > **Sean** | *22 de agosto de 2016* | Hotelaria | Recommendation rating: 2.0/10 > > **Vantagens**: Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. > > **Desvantagens**: The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports > > So many growing pains\! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable\! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. ----- ### "New Booking engine/software" — 5.0/5 > **Thomas** | *8 de outubro de 2020* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: The setup platform, and the way our B\&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B\&b industry for most of our season. > > **Desvantagens**: At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B\&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent. > > Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is..... ----- ### "Feature rich and simple to use" — 5.0/5 > **Phillip** | *8 de junho de 2021* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. > > **Desvantagens**: We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. > > Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. ----- Page: 1 / 17\ Seguinte: [Next page](https://www.capterra.pt/software/66294/eviivo-suite?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/66294/eviivo-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data