--- description: Tudo sobre LiveChat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.pt/software/62194/livechat Page: 1 / 70\ Seguinte: [Next page](https://www.capterra.pt/software/62194/livechat?page=2) > Software de bate-papo ao vivo e Help desk para negócios por 26.000 empresas. Experimente o LiveChat e transforme a equipe em rockstars de atendimento ao cliente\! > > Verdict: Rated **4.6/5** by 1728 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa LiveChat? O LiveChat é usado por empresas de todo o mundo e de todos os setores. Startups, pequenas e médias empresas confiam no LiveChat nas tarefas cotidianas de atendimento ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 1728 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 203 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Análise de dados visual - Análise de texto - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Conversação inteligente - Detecção de idioma - Estado de saúde - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de contas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Histórico de transcrições/chat - Histórico do cliente - Incorporação - Inteligência artificial e aprendizado de máquina - Modelos personalizáveis - Painel - Painel de atividades - Participação do cliente - Priorização - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de engajamento - Respostas automáticas - Seguimento/Análise de uso - Segurança de dados - Task Automation - Transferências/encaminhamento - Visualização de dados ... and 19 more features ## Integrations (119 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude - Close ... and 104 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software CRM Online](https://www.capterra.pt/directory/30072/online-crm/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24219 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) ## Avaliações ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 de fevereiro de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Desvantagens**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 de março de 2026* | Construção | Recommendation rating: 10.0/10 > > **Vantagens**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Desvantagens**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Avaliador Verificado** | *21 de dezembro de 2025* | Serviços jurídicos | Recommendation rating: 0.0/10 > > **Vantagens**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Desvantagens**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2 de julho de 2026* | Jogos e cassinos | Recommendation rating: 10.0/10 > > **Vantagens**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Desvantagens**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27 de março de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Desvantagens**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- Page: 1 / 70\ Seguinte: [Next page](https://www.capterra.pt/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data