--- description: Tudo sobre SmartSurvey: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.pt/software/57112/smartsurvey Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/57112/smartsurvey?page=2) > O SmartSurvey é uma solução de pesquisa online que ajuda qualquer pessoa a criar pesquisas, coletar dados e analisar resultados. > > Verdict: Rated **4.6/5** by 114 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SmartSurvey? Academia, consultores, negócios, multinacionais, governos, setor público, ONGs ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 114 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SmartSurvey - **Location**: Tewkesbury, GB - **Founded**: 2010 ## Commercial Context - **Preço inicial**: 45,00 £ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Finlândia, Islândia, Japão, México, Noruega, Reino Unido, Suécia, Índia ## Recursos - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise estatística - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Benchmarking - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Criador de questionários - Criação e design de formulários - Distribuição de multicanal - Estrutura de pesquisas NPS - Ferramentas de análises de dados - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão de experiência do cliente - Gestão de formulários - Gestão de modelos - Gestão de painel - Gestão de pesquisas/enquetes - Imagem de marca personalizável - Importação/exportação de dados - Lógica condicional - Lógica de ramificação - Marketing por e-mail - Mensagens de SMS - Modelos personalizáveis - Painel - Painel de atividades - Perguntas personalizáveis - Personalização de URL - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Third-Party Integrations - Visualização de dados ## Integrations (3 total) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de criação de formulários](https://www.capterra.pt/directory/33235/form-builder/software) - [Software para Votação](https://www.capterra.pt/directory/31220/polling/software) - [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.capterra.pt/software/176571/google-forms) — 4.7/5 (11366 reviews) 3. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) 5. [Survicate](https://www.capterra.pt/software/132914/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Satisfacao" — 5.0/5 > **Carlos** | *26 de julho de 2024* | Recursos Humanos | Recommendation rating: 9.0/10 > > **Vantagens**: Funcionalidade, recursos, relatórios e agilidade. > > **Desvantagens**: Administrar e realizar pesquisas de satisfação on line pelo celular. > > Estou gostando, uso com frequência para realizar minhas pesquisas. ----- ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14 de novembro de 2017* | Imobiliárias | Recommendation rating: 8.0/10 > > **Vantagens**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Desvantagens**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Excellent system and fabulous support" — 5.0/5 > **Nicole** | *26 de julho de 2024* | Serviços a indivíduos e famílias | Recommendation rating: 10.0/10 > > **Vantagens**: We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations. The support is exceptional. Whenever I've had an issue or needed support the team have gone well beyond expectations. > > **Desvantagens**: There is really nothing I would change. It even has a quick learning curve so even less obvious features are mastered first time. > > I've been using the system for over four years. We started out with a basic account that did everything we needed at the time. It is so easy to use and adaptable that we've extended our usage and tools and now use SmartSurvey for all documents that we ask our clients to complete. We can analyse responses and create reports without effort. ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26 de junho de 2018* | Recommendation rating: 8.0/10 > > **Vantagens**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Desvantagens**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "SmartSurvey - the Smart Choice\!" — 5.0/5 > **Andrew** | *8 de outubro de 2020* | Administração pública | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos. > > **Desvantagens**: There could be more exported data types, and more options within the analysis reports. > > Excellent experience - I'd recommend this to anyone\! ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/57112/smartsurvey?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/57112/smartsurvey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data