--- description: Tudo sobre Key Survey: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Key Survey - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [Key Survey](/software/40388/enterprise-survey-software) # Key Survey Canonical: https://www.capterra.pt/software/40388/enterprise-survey-software Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/40388/enterprise-survey-software?page=2) > Construído para grandes empresas, o Key Survey é uma plataforma flexível, expansível e integrada para rastrear e melhorar a satisfação do cliente. > > Verdict: Rated **4.6/5** by 40 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Key Survey? Empresas médias a grandes, com ênfase na Fortune 2000. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 40 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WorldAPP - **Location**: Braintree, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 10 000,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, amárico, arménio, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, espanhol, estónio, finlandês, francês, galês, georgiano, grego, hebraico, hindi, húngaro, indonésio, inglês, islandês, italiano, japonês, khmer, letão, lituano, malaio, neerlandês, norueguês, persa, polaco, português, russo, suaíli, sueco, sérvio, tagalo, tailandês, turco, tâmil, urdu, vietnamita, árabe - **Available Countries**: Canadá, Estados Unidos ## Recursos - Análise de dados visual - Análise de sentimentos - Análise de texto - Benchmarking - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Criador de questionários - Distribuição de multicanal - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Lógica de ramificação - Marketing por e-mail - Modelos personalizáveis - Monitoramento de reclamações - Painel - Painel de atividades - Personalização de URL - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Visualização de dados ## Integrations (2 total) - IBM Cognos Analytics - SAP BusinessObjects Business Intelligence ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) - [Ferramentas de Pesquisa de Mercado](https://www.capterra.pt/directory/10041/market-research/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (982 reviews) 2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 3. [Semrush](https://www.capterra.pt/software/151962/semrush) — 4.6/5 (2329 reviews) 4. [Zoho Survey](https://www.capterra.pt/software/131426/zoho-survey) — 4.6/5 (456 reviews) 5. [QuestionPro](https://www.capterra.pt/software/135455/questionpro) — 4.8/5 (544 reviews) ## Avaliações ### "Satisfactory" — 4.0/5 > **Phil** | *16 de junho de 2017* > > **Vantagens**: Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress. > > **Desvantagens**: Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating. ----- ### "KeySurvey works well for my needs" — 4.0/5 > **Michael** | *15 de junho de 2017* > > **Vantagens**: It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well. > > **Desvantagens**: I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those. ----- ### "Good product, flexible and intuitive" — 5.0/5 > **Julien** | *20 de junho de 2017* > > **Vantagens**: There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent. > > **Desvantagens**: There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive. ----- ### "on par with other systems in most areas" — 4.0/5 > **BENJAMIN** | *15 de junho de 2017* > > **Vantagens**: The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it. > > **Desvantagens**: It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered. ----- ### "Excellent survey platform" — 5.0/5 > **Travis** | *26 de março de 2015* > > I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/40388/enterprise-survey-software?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/40388/enterprise-survey-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data