---
description: Tudo sobre ServiceChannel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: ServiceChannel - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel)

# ServiceChannel

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> Otimize o fluxo de trabalho, aprimore a comunicação e forneça visibilidade da manutenção contínua das instalações.
> 
> Verdict: Rated **4.4/5** by 138 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa ServiceChannel?

Principais marcas de comércio varejista, restaurantes, conveniências e supermercados. Funções específicas: gestão de instalações, gestão de edifícios, imóveis, operações, finanças e bancos, saúde, logística e governo

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 138 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.4/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ServiceChannel
- **Location**: New York, EUA
- **Founded**: 1999

## Commercial Context

- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, húngaro, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, tailandês, turco, árabe
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more

## Recursos

- Acesso para Celular
- Acompanhamento de atividades
- Agendamento
- Agendamento de manutenção
- Alertas/notificações
- Asset Lifecycle Management
- Assinatura eletrônica
- Banco de dados de empreiteiras
- Cobrança e faturamento
- Cronograma de instalações
- Código de barras/RFID
- Facility Asset Management
- Gerenciamento de documentos
- Gerenciamento de fornecedores
- Gerenciamento de pedidos de compra
- Gerenciamento de usuários
- Gestão da depreciação
- Gestão da manutenção
- Gestão de ativos fixos
- Gestão de auditorias
- Gestão de calendários
- Gestão de conformidade
- Gestão de contratos e licenças
- Gestão de equipamentos
- Gestão de estoques
- Gestão de expedição
- Gestão de incidentes
- Gestão de inspeções
- Gestão de pedidos de trabalho
- Gestão de peças
- Gestão de terceirização
- Gestão de trabalhos
- Gestão preventiva
- Gestão técnica
- Histórico de atendimento
- Lembretes
- Manutenção preditiva
- Painel de atividades
- Rastreamento de qualificação
- Rastreamento de recursos
- Rastreamento de trabalho
- Rastreamento do projeto
- Registro de auditoria
- Relatórios e análise de dados
- Relatórios e estatística
- Risk Analysis
- Third-Party Integrations

## Integrations (15 total)

- Accruent
- Lucernex
- Microsoft 365
- Microsoft Teams
- NetSuite
- Observe
- Oracle PeopleSoft
- SAP Ariba
- SAP BW/4HANA
- SAP HANA Cloud
- SAP S/4HANA Cloud
- ServiceNow
- ServiceNow IT Service Management
- Visual Lease
- WennSoft

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software)

## Categorias relacionadas

- [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software)
- [Software de Gestão de Instalações](https://www.capterra.pt/directory/30211/facility-management/software)
- [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software)
- [Programas de Manutenção Preventiva](https://www.capterra.pt/directory/31023/preventive-maintenance/software)
- [Software de Gestão de Ativos Fixos](https://www.capterra.pt/directory/10026/fixed-asset-management/software)

## Alternativas

1. [MaintainX](https://www.capterra.pt/software/179296/getmaintainx) — 4.8/5 (1036 reviews)
2. [Fracttal One](https://www.capterra.pt/software/159911/fracttal) — 4.6/5 (1774 reviews)
3. [Limble](https://www.capterra.pt/software/162600/limble-cmms) — 4.8/5 (753 reviews)
4. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1456 reviews)
5. [Fiix](https://www.capterra.pt/software/74916/fiix) — 4.5/5 (628 reviews)

## Avaliações

### "Strong end user experience, but with a slightly complicated back end" — 4.0/5

> **Ryan** | *5 de outubro de 2017* | Varejistas | Recommendation rating: 7.0/10
> 
> **Vantagens**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets.
> 
> **Desvantagens**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities.

-----

### "One Stop Shop" — 5.0/5

> **Chelsie** | *25 de março de 2026* | Serviços de Facilities | Recommendation rating: 10.0/10
> 
> **Vantagens**: Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together.
> 
> **Desvantagens**: There are some trade specific aspects that I wish would be built differently to benefit the vendor partner.

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### "Reliable Platform for Managing Work Orders and Client Communication" — 4.0/5

> **luisa** | *22 de maio de 2026* | Construção | Recommendation rating: 9.0/10
> 
> **Vantagens**: ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place. It helps keep information organized and accessible for both office staff and field teams. CLIENT
> 
> **Desvantagens**: The platform can sometimes be difficult to navigate, especially when searching for specific information or managing multiple jobs at once.
> 
> Overall, our experience with ServiceChannel has been positive. It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization.

-----

### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5

> **Fred** | *10 de março de 2025* | Serviços meio ambientais | Recommendation rating: 0.0/10
> 
> **Vantagens**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others.
> 
> **Desvantagens**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this.
> 
> Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it.

-----

### "Service Channel Review" — 5.0/5

> **Silvia** | *26 de fevereiro de 2026* | Serviços de Facilities | Recommendation rating: 10.0/10
> 
> **Vantagens**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos.  Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job.  The IVR system is easy to use with clear instructions.
> 
> **Desvantagens**: It sometimes takes clients a while to respond to messages posted in service channel.  We then have to reach out to them outside of Service Channel either by phone or email.
> 
> Our company has used Service Channel for many years and is very happy with the platform.  We are also able to run reports and get rated which allows us to see how we are performing.  Many of our clients use service channel.  It is a wonderful portal to use and I highly recommend it to those who want to achieve success.

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## Links

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