--- description: Tudo sobre ServiceChannel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.pt/software/38574/servicechannel Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) > Otimize o fluxo de trabalho, aprimore a comunicação e forneça visibilidade da manutenção contínua das instalações. > > Verdict: Rated **4.5/5** by 154 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ServiceChannel? Principais marcas de comércio varejista, restaurantes, conveniências e supermercados. Funções específicas: gestão de instalações, gestão de edifícios, imóveis, operações, finanças e bancos, saúde, logística e governo ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 154 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceChannel - **Location**: New York, EUA - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, húngaro, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, tailandês, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Alertas/notificações - Asset Lifecycle Management - Assinatura eletrônica - Banco de dados de empreiteiras - Cobrança e faturamento - Cronograma de instalações - Código de barras/RFID - Facility Asset Management - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de pedidos de compra - Gerenciamento de usuários - Gestão da depreciação - Gestão da manutenção - Gestão de ativos fixos - Gestão de auditorias - Gestão de calendários - Gestão de conformidade - Gestão de contratos e licenças - Gestão de equipamentos - Gestão de estoques - Gestão de expedição - Gestão de incidentes - Gestão de inspeções - Gestão de pedidos de trabalho - Gestão de peças - Gestão de terceirização - Gestão de trabalhos - Gestão preventiva - Gestão técnica - Histórico de atendimento - Lembretes - Manutenção preditiva - Painel de atividades - Rastreamento de qualificação - Rastreamento de recursos - Rastreamento de trabalho - Rastreamento do projeto - Registro de auditoria - Relatórios e análise de dados - Relatórios e estatística - Risk Analysis - Third-Party Integrations ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) ## Categorias relacionadas - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) - [Software de Gestão de Instalações](https://www.capterra.pt/directory/30211/facility-management/software) - [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software) - [Programas de Manutenção Preventiva](https://www.capterra.pt/directory/31023/preventive-maintenance/software) - [Software de Gestão de Ativos Fixos](https://www.capterra.pt/directory/10026/fixed-asset-management/software) ## Alternativas 1. [MaintainX](https://www.capterra.pt/software/179296/getmaintainx) — 4.8/5 (1060 reviews) 2. [Fracttal One](https://www.capterra.pt/software/159911/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.capterra.pt/software/162600/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1475 reviews) 5. [eMaint CMMS](https://www.capterra.pt/software/100468/emaint-cmms) — 4.5/5 (425 reviews) ## Avaliações ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de outubro de 2017* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Desvantagens**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10 de junho de 2026* | Serviços de Facilities | Recommendation rating: 10.0/10 > > **Vantagens**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Desvantagens**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 de março de 2025* | Serviços meio ambientais | Recommendation rating: 0.0/10 > > **Vantagens**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Desvantagens**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Samantha** | *11 de junho de 2026* | Serviços meio ambientais | Recommendation rating: 10.0/10 > > **Vantagens**: Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. > > **Desvantagens**: Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. > > Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *14 de maio de 2026* | Serviços de Facilities | Recommendation rating: 8.0/10 > > **Vantagens**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **Desvantagens**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data