--- description: Tudo sobre ServiceChannel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.pt/software/38574/servicechannel Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) > Otimize o fluxo de trabalho, aprimore a comunicação e forneça visibilidade da manutenção contínua das instalações. > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ServiceChannel? Principais marcas de comércio varejista, restaurantes, conveniências e supermercados. Funções específicas: gestão de instalações, gestão de edifícios, imóveis, operações, finanças e bancos, saúde, logística e governo ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 130 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceChannel - **Location**: New York, EUA - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, húngaro, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, tailandês, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Alertas/notificações - Asset Lifecycle Management - Assinatura eletrônica - Banco de dados de empreiteiras - Cobrança e faturamento - Cronograma de instalações - Código de barras/RFID - Facility Asset Management - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de pedidos de compra - Gerenciamento de usuários - Gestão da depreciação - Gestão da manutenção - Gestão de ativos fixos - Gestão de auditorias - Gestão de calendários - Gestão de conformidade - Gestão de contratos e licenças - Gestão de equipamentos - Gestão de estoques - Gestão de expedição - Gestão de incidentes - Gestão de inspeções - Gestão de pedidos de trabalho - Gestão de peças - Gestão de terceirização - Gestão de trabalhos - Gestão preventiva - Gestão técnica - Histórico de atendimento - Lembretes - Manutenção preditiva - Painel de atividades - Rastreamento de qualificação - Rastreamento de recursos - Rastreamento de trabalho - Rastreamento do projeto - Registro de auditoria - Relatórios e análise de dados - Relatórios e estatística - Risk Analysis - Third-Party Integrations ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) ## Categorias relacionadas - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) - [Software de Gestão de Instalações](https://www.capterra.pt/directory/30211/facility-management/software) - [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software) - [Programas de Manutenção Preventiva](https://www.capterra.pt/directory/31023/preventive-maintenance/software) - [Software de Gestão de Ativos Fixos](https://www.capterra.pt/directory/10026/fixed-asset-management/software) ## Alternativas 1. [MaintainX](https://www.capterra.pt/software/179296/getmaintainx) — 4.8/5 (1016 reviews) 2. [Fracttal One](https://www.capterra.pt/software/159911/fracttal) — 4.6/5 (1773 reviews) 3. [Limble](https://www.capterra.pt/software/162600/limble-cmms) — 4.8/5 (739 reviews) 4. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Fiix](https://www.capterra.pt/software/74916/fiix) — 4.5/5 (628 reviews) ## Avaliações ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de outubro de 2017* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Desvantagens**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Louis Vuitton and Servicechannel" — 5.0/5 > **Alan** | *11 de fevereiro de 2025* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client. > > **Desvantagens**: There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue. > > With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 de abril de 2015* | Recommendation rating: 5.0/10 > > **Vantagens**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Desvantagens**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 de janeiro de 2026* | Construção | Recommendation rating: 7.0/10 > > **Vantagens**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Desvantagens**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 de dezembro de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Desvantagens**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data