--- description: Tudo sobre ServiceChannel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.pt/software/38574/servicechannel Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) > Otimize o fluxo de trabalho, aprimore a comunicação e forneça visibilidade da manutenção contínua das instalações. > > Verdict: Rated **4.5/5** by 157 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ServiceChannel? Principais marcas de comércio varejista, restaurantes, conveniências e supermercados. Funções específicas: gestão de instalações, gestão de edifícios, imóveis, operações, finanças e bancos, saúde, logística e governo ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 157 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceChannel - **Location**: New York, EUA - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, húngaro, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, tailandês, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Alertas/notificações - Asset Lifecycle Management - Assinatura eletrônica - Banco de dados de empreiteiras - Cobrança e faturamento - Cronograma de instalações - Código de barras/RFID - Facility Asset Management - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de pedidos de compra - Gerenciamento de usuários - Gestão da depreciação - Gestão da manutenção - Gestão de ativos fixos - Gestão de auditorias - Gestão de calendários - Gestão de conformidade - Gestão de contratos e licenças - Gestão de equipamentos - Gestão de estoques - Gestão de expedição - Gestão de incidentes - Gestão de inspeções - Gestão de pedidos de trabalho - Gestão de peças - Gestão de terceirização - Gestão de trabalhos - Gestão preventiva - Gestão técnica - Histórico de atendimento - Lembretes - Manutenção preditiva - Painel de atividades - Rastreamento de qualificação - Rastreamento de recursos - Rastreamento de trabalho - Rastreamento do custo - Rastreamento do projeto - Registro de auditoria - Relatório de historiais - Relatórios e análise de dados - Relatórios e estatística - Risk Analysis - Third-Party Integrations ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) ## Categorias relacionadas - [Software CMMS](https://www.capterra.pt/directory/30032/cmms/software) - [Software de Gestão de Instalações](https://www.capterra.pt/directory/30211/facility-management/software) - [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software) - [Programas de Manutenção Preventiva](https://www.capterra.pt/directory/31023/preventive-maintenance/software) - [Software de Gestão de Ativos Fixos](https://www.capterra.pt/directory/10026/fixed-asset-management/software) ## Alternativas 1. [MaintainX](https://www.capterra.pt/software/179296/getmaintainx) — 4.8/5 (1076 reviews) 2. [Fracttal One](https://www.capterra.pt/software/159911/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.capterra.pt/software/162600/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1487 reviews) 5. [eMaint CMMS](https://www.capterra.pt/software/100468/emaint-cmms) — 4.5/5 (432 reviews) ## Avaliações ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de outubro de 2017* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Desvantagens**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10 de junho de 2026* | Serviços de Facilities | Recommendation rating: 10.0/10 > > **Vantagens**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Desvantagens**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 de março de 2025* | Serviços meio ambientais | Recommendation rating: 0.0/10 > > **Vantagens**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Desvantagens**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Organized and Easy" — 5.0/5 > **Cortne** | *21 de julho de 2026* | Serviços de Facilities | Recommendation rating: 10.0/10 > > **Vantagens**: Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. > > **Desvantagens**: Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. > > I love service channel. I like the organization it offers, and I think most companies should use this software. ----- ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10 de junho de 2026* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Desvantagens**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data