---
description: Tudo sobre DialedIn CCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: DialedIn CCaaS - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow)

# DialedIn CCaaS

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> Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
> 
> Verdict: Rated **4.8/5** by 330 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa DialedIn CCaaS?

As empresas dos clientes precisam de alto tempo de atividade e chamadas recebidas e efetuadas eficientes para atendar às missões comerciais B2B e B2C.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.8/5** | 330 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 4.8/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ChaseData
- **Founded**: 1997

## Commercial Context

- **Preço inicial**: 25,00 US$
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop)
- **Idiomas**: inglês
- **Available Countries**: Canadá, Estados Unidos

## Recursos

- Alertas/notificações
- Automated Attendant
- CRM
- Call center de ligações de entrada
- Call center de ligações saída
- Chatbot
- Comunicação multicanal
- Discador automático
- Discador automático
- Discador preditivo
- Disposição de chamadas
- Distribuição automática de chamadas
- Extensões virtuais
- Filtro de chamadas
- Gerenciamento de contatos
- Gerenciamento de listas
- Gestão da qualidade
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gestão de leads
- Gestão de listas de chamadas
- Gestão de pessoal
- Gestão do desempenho
- Gravação de chamadas
- Grupos de chamadas
- IVR
- Identificador de chamadas
- Integração de telefonia por computador
- Interface do agente
- Mensagens por voz
- Monitoração de chamadas
- PBX
- Painel
- Painel de atividades
- Permissões por função
- Rastreamento de chamadas
- Rastreamento de interações
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Relatórios personalizáveis
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Third-Party Integrations
- Transferência de chamadas
- VoIP

## Integrations (9 total)

- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Oracle CRM On Demand
- Salesforce Sales Cloud
- SugarCRM
- Zapier
- Zoho CRM

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software)
- [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software)
- [Software para Vendas Internas](https://www.capterra.pt/directory/30680/inside-sales/software)
- [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software)

## Alternativas

1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews)
3. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews)
4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews)
5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (484 reviews)

## Avaliações

### "Love working with Dailedin" — 5.0/5

> **Seville** | *28 de julho de 2026* | Telecomunicações | Recommendation rating: 7.0/10
> 
> **Vantagens**: That it is very good quality and very easy to use. My calls come through very smooth with no issues during work
> 
> **Desvantagens**: The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues. Sometimes will delay calls
> 
> I really love using the CCaas Dailedin. Very easy to use. Easy to understand. And great for beginners.

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### "Best dialer" — 5.0/5

> **Jeremy** | *5 de março de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10
> 
> **Vantagens**: How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend.
> 
> **Desvantagens**: Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it.
> 
> Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent

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### "Effective platform for high-volume customer support" — 5.0/5

> **Kendall** | *3 de agosto de 2026* | Seguros | Recommendation rating: 3.0/10
> 
> **Vantagens**: I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls
> 
> **Desvantagens**: When I first began using DialedIn it took a little extra training, and time to find \& customize dashboards for senior agents.
> 
> Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations.

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### "Former employer" — 3.0/5

> **Tatijana** | *14 de maio de 2026* | Atacadistas | Recommendation rating: 2.0/10
> 
> **Vantagens**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go
> 
> **Desvantagens**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call
> 
> Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it

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### "Good company to use" — 5.0/5

> **Eileen** | *10 de junho de 2026* | Telecomunicações | Recommendation rating: 8.0/10
> 
> **Vantagens**: Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy
> 
> **Desvantagens**: Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better.
> 
> Happy with it\! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot

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## Links

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