--- description: Tudo sobre Provide Support: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Provide Support - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Provide Support](/software/24848/provide-support-live-chat) # Provide Support Canonical: https://www.capterra.pt/software/24848/provide-support-live-chat Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/24848/provide-support-live-chat?page=2) > Solução de monitoramento de página web e bate-papo com ajuda ao vivo para suporte ao cliente online. > > Verdict: Rated **4.6/5** by 28 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Provide Support? Voltado para empresas e organizações de diversos setores, como comércio eletrônico, educação, turismo e hotelaria, vendas de automóveis, aluguel de carros, consultoria, seguros, financeiro, governo etc. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 28 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Provide Support - **Location**: New York, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 310,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Acesso para Celular - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Formulário offline - Histórico de transcrições/chat - Imagem de marca personalizável - Relatórios e análise de dados - Third-Party Integrations - Transferências/encaminhamento ## Integrations (14 total) - Adobe Commerce - BigCommerce - Google Analytics 360 - Joomla - Mailchimp - Microsoft Outlook - OpenCart - PrestaShop - Shift4Shop - Shopify - Volusion - Wix - WooCommerce - WordPress ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24103 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Great value for product." — 4.0/5 > **Craig** | *17 de janeiro de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users. > > **Desvantagens**: I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked. > > A great contact tool for following up on customers. ----- ### "Good, simple chat program" — 4.0/5 > **Peter** | *22 de agosto de 2019* | Artigos esportivos | Recommendation rating: 7.0/10 > > **Vantagens**: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through. > > **Desvantagens**: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase. > > Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service. ----- ### "Basic Live Chat Tool" — 3.0/5 > **Avaliador Verificado** | *1 de agosto de 2019* | Artigos esportivos | Recommendation rating: 8.0/10 > > **Vantagens**: We love that Provide Support allows us to have a live chat option on our site. We previously didn't have one and now we do. There is nothing particularly flashy or great about it, but it does a good job. > > **Desvantagens**: This kind of goes in hand with what I said above, but there isn't anything out of the ordinary that Provide Support does. Chat features are minimal, but they work. The backend workbench for our customer support team gets the job done without being overly complex. > > We are an ecommerce site that needs to have a way to communicate in real time with customer. Provide Support allows us to do that. ----- ### "Great Product \*But...\*" — 4.0/5 > **Justin** | *15 de agosto de 2019* | Escritório de advocacia | Recommendation rating: 7.0/10 > > **Vantagens**: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because... > > **Desvantagens**: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness. > > Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you. ----- ### "Great Customer Chat Software Packed with Features" — 5.0/5 > **Don** | *15 de agosto de 2019* | Indústria têxtil | Recommendation rating: 9.0/10 > > **Vantagens**: I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone. > > **Desvantagens**: I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats > > I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/24848/provide-support-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/24848/provide-support-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | pt | | | pt-PT | | ----- ## Structured Data