--- description: Tudo sobre Squaretalk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Garantia de Qualidade de Contact Center](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.pt/software/219046/squaretalk-matrix Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/219046/squaretalk-matrix?page=2) > O Squaretalk é uma plataforma versátil de comunicação na nuvem que capacita as equipes de vendas e suporte a trabalhar efetivamente em qualquer lugar. > > Verdict: Rated **4.8/5** by 127 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Squaretalk? Ideal para centros de comunicação de terceirização de processos de negócios (BPO na sigla em inglês) e grandes marcas com equipes proativas de retenção e vendas, comerciantes, telemarketing, pesquisadores de mercado, corretores de seguros, consultores financeiros, entre outros. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 127 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, hebraico, inglês, italiano, árabe - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Bielorrússia, Brasil, Bulgária, Butão, Bélgica, Bósnia e Herzegovina, Camboja, Canadá, Catar and 79 more ## Recursos - Agendamento de campanhas - Automated Attendant - Automação dos processos comerciais - Bate-papo/Mensagens instantâneas - Colaboração entre vários usuários - Comunicação multicanal - Conferências - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Envolvimento dos leads - Extensões virtuais - Gerenciamento de contatos - Gerenciamento de listas - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de conteúdo - Gestão do desempenho - Gestão do pipeline de vendas - Gravação - IVR - Identificador de chamadas - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Interface do agente - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens por voz - Mensagens programadas - Monitoramento do KPI - PBX - Painel de atividades - Personalização - Planejamento de campanhas - Processamento de linguagem natural - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transcrição de chamadas - Transferências/encaminhamento - VoIP - Workflow Automation ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.pt/directory/33415/contact-center-quality-assurance/software) ## Categorias relacionadas - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.pt/directory/33415/contact-center-quality-assurance/software) - [Programa de Assistente Virtual](https://www.capterra.pt/directory/33535/virtual-assistant/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (693 reviews) ## Avaliações ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *8 de setembro de 2026* | Design | Recommendation rating: 8.0/10 > > **Vantagens**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **Desvantagens**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *29 de setembro de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **Desvantagens**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 de maio de 2019* | Logística e cadeia de fornecimento | Recommendation rating: 0.0/10 > > **Vantagens**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Desvantagens**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *22 de setembro de 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Vantagens**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **Desvantagens**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *27 de setembro de 2026* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **Desvantagens**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data