---
description: Tudo sobre Alida: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Alida - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de UX (User Experience)](/directory/31036/ux/software) > [Alida](/software/217258/alida)

# Alida

Canonical: https://www.capterra.pt/software/217258/alida

Page: 1 / 2\
Seguinte: [Next page](https://www.capterra.pt/software/217258/alida?page=2)

> O Alida ajuda as marcas a agir com relação aos comentários diretos e indiretos dos clientes para melhorar a experiência do cliente, aumentar a receita e acelerar a inovação.
> 
> Verdict: Rated **5.0/5** by 7 users. Top-rated for **Probabilidade de recomendação**.

-----

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 7 Avaliações |
| Praticidade | 4.9/5 | Based on overall reviews |
| Suporte ao cliente | 4.7/5 | Based on overall reviews |
| Relação qualidade/preço | 4.8/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Alida
- **Location**: Toronto, Canadá
- **Founded**: 2000

## Commercial Context

- **Target Audience**: 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, catalão, checo, chinês, coreano, dinamarquês, eslovaco, espanhol, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, malaio, neerlandês, norueguês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, tailandês, turco, vietnamita, árabe
- **Available Countries**: Afeganistão, Alanda, Albânia, Andorra, Arménia, Arábia Saudita, Azerbaijão, Bangladeche, Barém, Bielorrússia, Brunei, Bulgária, Butão, Bélgica, Bósnia e Herzegovina, Camboja, Canadá, Catar, Cazaquistão, China and 93 more

## Recursos

- Análise de dados visual
- Análise de pesquisa de usuário
- Análise de texto
- Análise estatística
- Biblioteca de perguntas
- Controles/permissões de acesso
- Criador de questionários
- Diretório de associados
- Distribuição de multicanal
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão de experiência do cliente
- Gestão de painel
- Gestão de pesquisas/enquetes
- Histórico do cliente
- Ideation
- Imagem de marca personalizável
- Importação/exportação de dados
- Lógica de ramificação
- Mapas térmicos
- Modelos personalizáveis
- Moderação
- Painel de atividades
- Perguntas personalizáveis
- Personalização de URL
- Portal do cliente
- Questionários e feedback
- Ramificação de perguntas
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Third-Party Integrations
- Visualização de dados
- Vários idiomas

## Integrations (48 total)

- ActiveCampaign
- Agile CRM
- Auto Decision Platform
- BambooHR
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- CleverTap
- Formstack Forms
- Freshdesk
- Freshsales
- Freshservice
- GetFeedback
- Google Analytics 360
- Google Forms

... and 33 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software de UX (User Experience)](https://www.capterra.pt/directory/31036/ux/software)

## Categorias relacionadas

- [Software de UX (User Experience)](https://www.capterra.pt/directory/31036/ux/software)
- [Ferramentas de Pesquisa de Mercado](https://www.capterra.pt/directory/10041/market-research/software)
- [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Software para Comunidades](https://www.capterra.pt/directory/30800/community/software)

## Alternativas

1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews)
2. [Hotjar](https://www.capterra.pt/software/163516/hotjar) — 4.6/5 (539 reviews)
3. [Survicate](https://www.capterra.pt/software/132914/survicate) — 4.6/5 (99 reviews)
4. [CustomerHero](https://www.capterra.pt/software/153472/startquestion) — 4.9/5 (175 reviews)
5. [Alchemer](https://www.capterra.pt/software/72549/alchemer) — 4.5/5 (319 reviews)

## Avaliações

### "Easy to use for this non-research expert" — 5.0/5

> **Avaliador Verificado** | *10 de dezembro de 2021* | Bens de consumo | Recommendation rating: 9.0/10
> 
> **Vantagens**: The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates.  We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.
> 
> **Desvantagens**: There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.

-----

### "A good tool for more than basic needs" — 5.0/5

> **Jessica** | *14 de dezembro de 2021* | Varejistas | Recommendation rating: 9.0/10
> 
> **Vantagens**: It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.
> 
> **Desvantagens**: I struggle to find a more generic way the software could be updated, or something I strongly dislike.

-----

### "Alida is an innovative company with top notch customer service." — 5.0/5

> **Jennifer** | *22 de abril de 2021* | Seguros | Recommendation rating: 8.0/10
> 
> **Vantagens**: The experience with Alida's customer success team has been excellent.  They are very responsive and knowledgeable.  We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.
> 
> **Desvantagens**: Navigating between two survey platforms is challenging for our programmers.
> 
> We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.

-----

### "User friendly, effective way to gather insights\!" — 5.0/5

> **Michelle** | *13 de dezembro de 2021* | Varejistas | Recommendation rating: 8.0/10
> 
> **Vantagens**: Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.
> 
> **Desvantagens**: The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.

-----

### "Alida's software has been a great help internally to understand our players better" — 5.0/5

> **Vanessa** | *23 de abril de 2021* | Jogos e cassinos | Recommendation rating: 10.0/10
> 
> **Vantagens**: The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players
> 
> **Desvantagens**: There isn't really anything we dislike with Alida

-----

Page: 1 / 2\
Seguinte: [Next page](https://www.capterra.pt/software/217258/alida?page=2)

## Links

- [View on Capterra](https://www.capterra.pt/software/217258/alida)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/217258/alida> |
| de-AT | <https://www.capterra.at/software/217258/alida> |
| de-CH | <https://www.capterra.ch/software/217258/alida> |
| en | <https://www.capterra.com/p/217258/Alida/> |
| en-AE | <https://www.capterra.ae/software/217258/alida> |
| en-AU | <https://www.capterra.com.au/software/217258/alida> |
| en-CA | <https://www.capterra.ca/software/217258/alida> |
| en-GB | <https://www.capterra.co.uk/software/217258/alida> |
| en-IE | <https://www.capterra.ie/software/217258/alida> |
| en-IL | <https://www.capterra.co.il/software/217258/alida> |
| en-IN | <https://www.capterra.in/software/217258/alida> |
| en-NZ | <https://www.capterra.co.nz/software/217258/alida> |
| en-SG | <https://www.capterra.com.sg/software/217258/alida> |
| en-ZA | <https://www.capterra.co.za/software/217258/alida> |
| es | <https://www.capterra.es/software/217258/alida> |
| es-AR | <https://www.capterra.com.ar/software/217258/alida> |
| es-CL | <https://www.capterra.cl/software/217258/alida> |
| es-CO | <https://www.capterra.co/software/217258/alida> |
| es-CR | <https://www.capterra.co.cr/software/217258/alida> |
| es-DO | <https://www.capterra.do/software/217258/alida> |
| es-EC | <https://www.capterra.ec/software/217258/alida> |
| es-MX | <https://www.capterra.mx/software/217258/alida> |
| es-PA | <https://www.capterra.com.pa/software/217258/alida> |
| es-PE | <https://www.capterra.pe/software/217258/alida> |
| fr | <https://www.capterra.fr/software/217258/alida> |
| fr-BE | <https://fr.capterra.be/software/217258/alida> |
| fr-CA | <https://fr.capterra.ca/software/217258/alida> |
| fr-LU | <https://www.capterra.lu/software/217258/alida> |
| ja | <https://www.capterra.jp/software/217258/alida> |
| pt | <https://www.capterra.com.br/software/217258/alida> |
| pt-PT | <https://www.capterra.pt/software/217258/alida> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Portugal","address":{"@type":"PostalAddress","addressLocality":"Lisbon","addressRegion":"Lisbon","postalCode":"2770-071","streetAddress":"Quinta da Fonte Rua dos Malhões Edifício D. Pedro I Paço D'Arcos, 2770-071 Lisboa Portugal"},"description":"O Capterra Portugal ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.pt","url":"https://www.capterra.pt/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.pt/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Alida","description":"O Alida criou uma plataforma de gestão da experiência do cliente (CXM na sigla em inglês) e informações para ajudar as melhores marcas do mundo a transformar a experiência do cliente. O Alida usa fontes diretas e indiretas de comentários dos clientes para ajudar as marcas a entender e agir de acordo com a verdade dos clientes para melhorar a experiência do cliente, aumentar a receita e acelerar a inovação. O Alida oferece visibilidade completa das métricas de experiência do cliente para informar decisões em uma plataforma integrada.","url":"https://www.capterra.pt/software/217258/alida","@id":"https://www.capterra.pt/software/217258/alida#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":7},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.pt/software/217258/alida#faqs","@type":"FAQPage","mainEntity":[]},{"@id":"https://www.capterra.pt/software/217258/alida#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software de UX (User Experience)","position":2,"item":"/directory/31036/ux/software","@type":"ListItem"},{"name":"Alida","position":3,"item":"/software/217258/alida","@type":"ListItem"}]}]}
</script>