--- description: Tudo sobre Genesys Cloud CX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.pt/software/21409/genesys-cloud Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/21409/genesys-cloud?page=2) > O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Genesys Cloud CX? O PureCloud é para todos\! Operações progressivas de TI e central de contato que preferem uma solução de central de contato na nuvem, rápida e completa. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 269 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Genesys - **Location**: Daly City, EUA - **Founded**: 1990 ## Commercial Context - **Preço inicial**: 75,00 US$ - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, hindi, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Chile, China, Chéquia, Colômbia, Coreia do Sul, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, França, Grécia, Hungria, Irlanda, Israel and 16 more ## Recursos - @menções - Acesso para Celular - Análise da produtividade - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - Chatbot - Coleta de dados de multicanal - Comentários/notas - Comunicação multicanal - Discador automático - Discador automático - Employee Coaching Tools - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de listas - Gestão da base de conhecimento - Gestão da comunicação - Gestão da qualidade - Gestão de caixa de entrada - Gestão de campanhas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de tíquetes - Gravação - Histórico do cliente - Inteligência artificial e aprendizado de máquina - Interface do agente - Mensagens por voz - Monitoramento do KPI - Monitoração de chamadas - Orientação contextual - Para call centers - Personalização - Pesquisa de texto completo - Planejamento de pessoal - Previsão de trabalho - Processamento de linguagem natural - Questionários e feedback - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Segurança de dados - Task Automation - Transcrição de chamadas - Transferências/encaminhamento - Workflow Automation ... and 92 more features ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) ## Avaliações ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 de julho de 2026* | Automotivo | Recommendation rating: 7.0/10 > > **Vantagens**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Desvantagens**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 de abril de 2025* | Telecomunicações | Recommendation rating: 8.0/10 > > **Vantagens**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Desvantagens**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22 de setembro de 2026* | Transporte rodoviário e ferroviário | Recommendation rating: 6.0/10 > > **Vantagens**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Desvantagens**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9 de agosto de 2026* | Seguros | Recommendation rating: 3.0/10 > > **Vantagens**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Desvantagens**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4 de agosto de 2026* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Desvantagens**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data