Utility Billing Software

Utility Billing Software

da Creative Technologies

Quem usa esse software?

We focus on utility billers looking for a feature rich billing solution in the Water, Gas, Electric and sub metered billing industry. Our typical customer bills between 500 and 10,000 meters.

Avaliações médias

47 avaliações
  • Geral 4.3/5
  • Praticidade 4.1/5
  • Atendimento ao cliente 4.6/5
  • Recursos 3.9/5
  • Relação qualidade/preço 4.4/5

Detalhes do produto

  • Preço inicial 495,00 US$/uma vez
  • Versão gratuita Sim
  • Teste Grátis Sim
  • Implantação Nuvem, SaaS, web
    Instalado - Windows
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • Creative Technologies
  • http://www.utilitybillingsoftware.com
  • Fundada em 1984
  • Richland, Oregon

Sobre o Utility Billing Software

NEW VERSION - El Dorado an all-inclusive meter to collections utility billing system provides feature rich customer, meter mgmt., reporting with a robust online bill payment - improves billing and collections. Enjoy a advanced billing system at a fraction of the price. Connect billing with accounting and meter reading systems. Cloud based saves on hardware purchases, eliminates upgrades. Import meter readings fast and accurately with Easy Reader for Android. A "best in class" choice for billers.

Recursos do Utility Billing Software

  • Cabo
  • Cobrança baseada no uso
  • Cobrança e faturamento
  • Cobrança sem contador
  • Eletricidade
  • Gestão de chamadas de atendimento
  • Gestão de clientes
  • Gestão de coletas
  • Gestão de contadores
  • Gestão de contas
  • Gestão de pedidos de trabalho
  • Gestão de taxas
  • Gás natural
  • Lixo
  • Mudanças
  • Processamento de multas e limites
  • Processamento de pagamento online
  • Processamento de pagamentos ACH
  • Água

As avaliações mais úteis do Utility Billing Software

This has streamlined our process from reading meters to the end billing extremely well.

Avaliado em 08/03/2018
Susan S.
HOA Manager
Manutenção predial, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Suporte ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Vantagens: The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Desvantagens: Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

Secretary

Avaliado em 19/03/2019
Gwen J.
Secretary
Manutenção predial, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
4/5
Suporte ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Vantagens: The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Desvantagens: That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Resposta dos fornecedores

por Creative Technologies em 21/03/2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

My experience with the software has been good; however I would love to see some improvements.

Avaliado em 29/03/2018
Akenya R.
VP of Administration & Accounts
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
4/5
Suporte ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Desvantagens: 1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.
If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Utility Billing Software Review

Avaliado em 21/03/2017
Kristi D.
Accounting
2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
3/5
Praticidade
1/5
Recursos e funcionalidades
4/5
Suporte ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Desvantagens: "Find" feature is frustrating. Quick Reports are frustrating.

Utility Billing Review

Avaliado em 20/03/2019
Diana H.
Bookkeeper
Manutenção predial, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
3/5
Praticidade
3/5
Recursos e funcionalidades
4/5
Suporte ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Vantagens: Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Desvantagens: When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports.
And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Resposta dos fornecedores

por Creative Technologies em 25/03/2019

Thank you Diana, we have a new version of El Dorado that will address your concern regarding entering payments. Our sales team will reach out to schedule a demo with you.

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