Utility Billing Software

da Creative Technologies

Quem usa o Utility Billing Software?

O foco são as cobranças de serviços públicos que procuram uma solução rica em recursos no setor de água, gás, energia elétrica e submedida. O cliente típico fatura entre 500 e 10 mil metros.

Conheça o Utility Billing Software

NOVA VERSÃO - o El Dorado, um medidor abrangente para sistemas de cobrança de serviços públicos, fornece aos clientes ricos em recursos gestão de medidores e geração de relatórios com pagamento de contas online, melhorando o faturamento e a cobrança. Desfrute de um sistema de cobrança avançado por uma fração do preço. Conecte a cobrança aos sistemas de contabilidade e leitura de medidores. O fato de ser baseado na nuvem gera economia na compra de hardware e elimina atualizações. Importe leituras de medidores com rapidez e precisão com o Easy Reader para Android. Uma escolha "de ponta" para cobrança.

Utility Billing Software - Informação

Creative Technologies

http://www.utilitybillingsoftware.com

Fundada em 1984

Utility Billing Software - Preços

O Utility Billing Software possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Utility Billing Software a partir de 495,00 US$/uma vez.

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Preço inicial

495,00 US$/uma vez

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do Utility Billing Software

Software de Faturamento de Serviços Públicos
Cabo
Cobrança baseada no uso
Cobrança e faturamento
Cobrança sem contador
Eletricidade
Gestão de chamadas de atendimento
Gestão de clientes
Gestão de coletas
Gestão de contadores
Gestão de contas
Gestão de pedidos de trabalho
Gestão de taxas
Gás natural
Lixo
Mudanças
Processamento de multas e limites
Processamento de pagamento online
Processamento de pagamentos ACH
Água

Utility Billing Software - Avaliações

Exibindo 5 de 55 avaliações

Geral
4,4/5
Praticidade
4,2/5
Atendimento ao cliente
4,6/5
Recursos
4/5
Relação qualidade/preço
4,4/5
Michael B.
President
Manutenção predial, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 25/02/2020

"Water utility software"

Comentários: A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Vantagens: Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Desvantagens: Tablet app should have an auto-transfer feature vs transferring the file.

Resposta dos fornecedores

por Creative Technologies em 27/02/2020

Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.

  • Fonte da avaliação 
  • Avaliado em 25/02/2020
Gwen J.
Secretary
Manutenção predial, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 19/03/2019

"Secretary"

Comentários: Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Vantagens: The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Desvantagens: That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Resposta dos fornecedores

por Creative Technologies em 21/03/2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

  • Fonte da avaliação 
  • Avaliado em 19/03/2019
John J.
General Manager
Manutenção predial, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 23/06/2020

"Go for the full gammit"

Comentários: Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

Vantagens: The reporting of v10 is so much better than v9. The ability to communicate with add on software is great.
Having a portal where employees can make payments online is a great way to adjust to the COVID curve.
By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

Desvantagens: I would like to scroll through account manager.

Resposta dos fornecedores

por Creative Technologies em 29/07/2020

John thank you for your review and kind comments. Every customer is important to us and we appreciate your business. We are pleased your utilizing all the features of El Dorado and our Intuity customer portal. We will keep innovating and improving so we can stayahead of the technology changes.

  • Fonte da avaliação 
  • Avaliado em 23/06/2020
Kristi D.
Accounting
2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    5/10
  • Fonte da avaliação 
  • Avaliado em 21/03/2017

"Utility Billing Software Review"

Comentários: Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Desvantagens: "Find" feature is frustrating. Quick Reports are frustrating.

  • Fonte da avaliação 
  • Avaliado em 21/03/2017
Akenya R.
VP of Administration & Accounts
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 29/03/2018

"My experience with the software has been good; however I would love to see some improvements."

Vantagens: The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Desvantagens: 1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.
If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

  • Fonte da avaliação 
  • Avaliado em 29/03/2018