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Tired of cycling through endless payroll tasks and stacks of paperwork? Paycom's all-in-one payroll and HCM software provides access to robust tools for recruitment, payroll, talent and HR management, and more, in a single application. Employee information is stored securely while remaining easily accessible for important HR procedures. That saves time and stress spent re-keying information, navigating between HCM applications, searching for forms or managing complex payroll tasks.

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Paycom

https://www.paycom.com

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Paycom: implantação e suporte

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Paycom - Avaliações

Leia todas as avaliações

Classificação geral

4,4/5

Pontuação média

Praticidade 4,3
Atendimento ao cliente 4,4
Recursos 4,4
Relação qualidade/preço 4,3

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Yasmine G.
Executive Management Analyst
Empacotamento/Entrega de mercadorias, 501-1000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 21/07/2020

"Allows for easier and simpler processes and efficiencies"

Comentários: Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Vantagens: Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Desvantagens: We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Resposta dos fornecedores

por Paycom em 29/07/2020

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 21/07/2020
Armaan D.
Vice President & COO
Restaurantes, 201-500 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5 /5
  • Praticidade
    4 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 01/05/2020

"Paycom is Incredible and has the best support team!"

Comentários: Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Vantagens: There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Desvantagens: There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Resposta dos fornecedores

por Paycom em 05/05/2020

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 01/05/2020
Avaliador Verificado
Human Resources Manager
Gestão de organizações sem fins lucrativos, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 02/11/2020

"A HRIS System That WORKS!!!"

Comentários: In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

Vantagens: In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit.
Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Desvantagens: So far I do not have any cons. I am impressed with how the company runs.

Resposta dos fornecedores

por Paycom em 03/11/2020

We're thrilled our software has helped streamline your HR initiatives! Thank you for the 5-star review!

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 02/11/2020
Cyndi L.
HR Manager
Gestão de organizações sem fins lucrativos, 11-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    1 /5
  • Praticidade
    1 /5
  • Recursos e funcionalidades
    2 /5
  • Atendimento ao cliente
    1 /5
  • Relação qualidade/preço
    1 /5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 31/07/2020

"Don't waste your valuable time with this product"

Comentários: Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Vantagens: The time keeping modal was the easiest to use, however it still isn't super intuitive.

Desvantagens: In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Resposta dos fornecedores

por Paycom em 06/08/2020

We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.

  • Fonte da avaliação 
  • Avaliado em 31/07/2020
Tony B.
Director of Human Resources
Petróleo e energia, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 11/09/2020

"A really good system a couple of short steps from greatness"

Comentários: The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Vantagens: The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Desvantagens: The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Resposta dos fornecedores

por Paycom em 15/09/2020

Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at [email protected]

  • Fonte da avaliação 
  • Avaliado em 11/09/2020