--- description: Tudo sobre Wati: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.pt/software/204314/wati Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/204314/wati?page=2) > Solução de API do WhatsApp de ponta a ponta, desenvolvida para pequenas e médias empresas para vendas, marketing e suporte ao cliente eficientes. > > Verdict: Rated **4.6/5** by 203 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Wati? Empresas que desejam atender seus clientes pelo WhatsApp ou enviar notificações para seus clientes pelo WhatsApp. O principal alvo são as empresas B2C. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 203 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WATI.io - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 59,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: chinês, chinês tradicional, espanhol, hindi, inglês, português, português do Brasil, português europeu, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - AI Copilot - Automação de marketing - Banco de dados do cliente - Bate-papo ao vivo - Bot pré-configurado - CRM - Chatbot - Desenvolvimento sem códigos - Gerenciamento de contatos - Gestão da comunicação - Gestão de experiência do cliente - Gestão de leads - Gestão de modelos - Inteligência artificial e aprendizado de máquina - Mensagens de texto em massa - Painel - Painel de atividades - Processamento de linguagem natural - Rastreamento de interações - Relatórios e análise de dados - Respostas automáticas - Segmentação - Suporte do cliente ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software) - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Ferramentas de CRM Social](https://www.capterra.pt/directory/31584/social-crm-tools/software) ## Alternativas 1. 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Starting with the names of the clients displayed all the way to broken connections to other social media accounts > > Overall positive. I would like to have 'easier' ways to keep conversations open as well as more advanced features to 'follow-up' with my engaging clients. ----- ### "Amazing and a game-changer 🙌" — 5.0/5 > **Sebastiao** | *21 de março de 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: Wati was a game-changer for our company. Through it's many features, such as automations, quick replies, broadcast and metrics, we were able to take our costumer engagement to another level. Integration and implementation is quick and easy, and makes daily use pretty straight forward for our team. Since we started using Wati we've seen an increase in our customer interactions and participation so it is definitely a good bet as an WhatsApp tool. > > **Desvantagens**: It's analytics is not that insightful but I'm sure a future update will fix that ----- ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 de dezembro de 2025* | Mobiliário | Recommendation rating: 10.0/10 > > **Vantagens**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Desvantagens**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 de julho de 2025* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Desvantagens**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5 > **Jasvinder** | *18 de abril de 2026* | Pesquisa | Recommendation rating: 5.0/10 > > **Vantagens**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently. > > **Desvantagens**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand. > > Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/204314/wati?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/204314/wati) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data