--- description: Tudo sobre SugarCRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.pt/software/20344/sugarcrm Page: 1 / 18\ Seguinte: [Next page](https://www.capterra.pt/software/20344/sugarcrm?page=2) > O Sugar ajuda as equipes de vendas, marketing e serviços a atingir todo o potencial em tudo o que fazem. > > Verdict: Rated **3.8/5** by 410 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SugarCRM? O SugarCRM é uma plataforma e aplicativo horizontal de CRM para clientes que buscam soluções fáceis de usar, que simplifiquem até mesmo os processos mais complexos de gerenciar de ponta a ponta. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **3.8/5** | 410 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | 3.7/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SugarCRM - **Location**: Cupertino, EUA - **Founded**: 2004 ## Commercial Context - **Preço inicial**: 59,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês tradicional, espanhol, francês, inglês, italiano, japonês - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Bélgica, Canadá, Catar, China, Emirados Árabes Unidos, Eslovénia, Espanha, Estados Unidos, Finlândia, França, Ilha de Man, Irlanda, Itália, Listenstaine, Luxemburgo, Noruega, Nova Zelândia and 8 more ## Recursos - Acesso para Celular - Análise de dados de campanhas - Análise de dados preditiva - Armazenamento de documentos - Automação de marketing - Banco de dados de contatos - Banco de dados do cliente - Campanhas gota a gota - Captura de leads - Contatos compartilhados - Distribuição de leads - Enriquecimento de dados - Geração de leads - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão da base de conhecimento - Gestão de calendários - Gestão de campanhas - Gestão de leads - Gestão de modelos - Gestão de tarefas - Gestão do fluxo de trabalho - Gestão do pipeline - Gestão do pipeline de vendas - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Lead Nurturing - Marketing de multicanal - Marketing por e-mail - Marketing social - Monitoramento das redes sociais - Painel - Painel de atividades - Pesquisa e filtro - Previsão de vendas - Priorização - Páginas de início/formulários web - Qualificação de leads - ROI Tracking - Rastreamento de conversão - Rastreamento de interações - Rastreamento de visitantes do site - Relatórios de vendas - Relatórios e estatística - Relatórios personalizáveis - Segmentação - Segmentação de leads - Sistema de calendário ou lembretes - Third-Party Integrations ... and 16 more features ## Integrations (49 total) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... and 34 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Sistemas de Automação de Vendas](https://www.capterra.pt/directory/12/sales-force-automation/software) - [Software de Gestão de Contatos](https://www.capterra.pt/directory/30016/contact-management/software) - [Software de Gestão de Leads](https://www.capterra.pt/directory/30017/lead-management/software) - [Software CRM Online](https://www.capterra.pt/directory/30072/online-crm/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [Dynamics 365](https://www.capterra.pt/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avaliações ### "A complete history of calls, emails, and customers in one location only" — 4.0/5 > **Julia Maria** | *7 de julho de 2022* | Serviços de informação | Recommendation rating: 9.0/10 > > **Vantagens**: The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call. > > **Desvantagens**: You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating. > > SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom. ----- ### "Robust Platform to have wide customer relationship" — 4.0/5 > **sanjay** | *4 de março de 2023* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10 > > **Vantagens**: SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits. > > **Desvantagens**: SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce. > > SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market. ----- ### "A CRM software which fits in budget but lacks needy features" — 3.0/5 > **Dijin** | *8 de agosto de 2022* | Serviços e tecnologia da informação | Recommendation rating: 4.0/10 > > **Vantagens**: Maintaining records helps in avoiding any misses in journey to achieve the targets. > > **Desvantagens**: It is quite time consuming to work with this software. There needs to some kind of an optimization or additional features to help navigate things faster. > > It needs improvement, I don't want to spend a lot of time in juggling around with my list. This software is only a little better than MS excel. ----- ### "Round the clock support" — 5.0/5 > **Casey** | *1 de julho de 2023* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10 > > **Vantagens**: First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts. > > **Desvantagens**: I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually. ----- ### "Ok application, better, cheaper alternatives exist" — 4.0/5 > **Paul** | *21 de janeiro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10 > > **Vantagens**: Very stable, solid easy to use, administer Easy to implement and deploy Reporting is good and allows fro complex reports to be built > > **Desvantagens**: It has not changed in a looong time (perhaps years?) For the functionality, it is expensive - better options exist Marketing is poor (unless you go for Sugar marketing apps which are expen$ive\!) > > It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market ----- Page: 1 / 18\ Seguinte: [Next page](https://www.capterra.pt/software/20344/sugarcrm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/20344/sugarcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data