---
description: Tudo sobre Tiflux: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Tiflux - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Tiflux

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> Gerencie fluxos de atendimento e entregue mais resultados aos clientes em um só lugar. Controle tickets, prazos, catálogos de serviços, contratos, filas e muito mais 100% online.
> 
> Verdict: Rated **4.9/5** by 15 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Tiflux?

Provedores de Serviço em TI, Software House, Startups, Áreas de TI e Atendimento a cliente de empresas.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.9/5** | 15 Avaliações |
| Praticidade | 4.7/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 4.8/5 | Based on overall reviews |
| Recursos | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Tiflux
- **Location**: Joinville, Brasil
- **Founded**: 2017

## Commercial Context

- **Preço inicial**: 80,00 R$
- **Detalhes de preços**: Por usuarios atendente, dispositivos e Add-on
Numero mínimo de usuários
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: espanhol, inglês, português, português do Brasil
- **Available Countries**: Angola, Brasil, Cabo Verde, Guiné Equatorial, Guiné-Bissau, Moçambique, Portugal, São Tomé e Príncipe, Timor-Leste

## Recursos

- Agendamento
- Alerta em tempo real
- Alertas/notificações
- Alerts/Escalation
- Auditoria de problemas
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Compartilhamento de arquivos
- Compartilhamento de tela
- Comunicação multicanal
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de diagnóstico
- Gerenciamento de configuração
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de Remediação
- Gestão de ativos de TI
- Gestão de auditorias
- Gestão de capacidades
- Gestão de contratos e licenças
- Gestão de edição
- Gestão de estoques
- Gestão de filas
- Gestão de incidentes
- Gestão de lançamento
- Gestão de problemas
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Macros e modelos de respostas
- Monitoramento remoto e gestão
- Painel
- Painel de atividades
- Para MSPs (Serviços gerenciados)
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de ativos de TI
- Rastreamento de recursos
- Real-Time Monitoring
- Relatórios de TI
- Relatórios e análise de dados
- Roteamento automático
- Suporte do cliente
- Third-Party Integrations

... and 12 more features

## Integrations (9 total)

- Asaas
- Bitrix24
- ContaAzul
- Data Studio
- GitHub
- Jira
- Make
- Microsoft Power BI
- WhatsApp

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)

## Categorias relacionadas

- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software MSP](https://www.capterra.pt/directory/30921/msp/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)
- [Software para Gestão e Monitoramento Remoto](https://www.capterra.pt/directory/31715/remote-monitoring-and-management-software/software)

## Alternativas

1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (282 reviews)
3. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (446 reviews)
5. [SysAid](https://www.capterra.pt/software/107225/sysaid) — 4.5/5 (511 reviews)

## Avaliações

### "My experience with TIFLUX" — 5.0/5

> **Diego** | *10 de março de 2020* | Serviços financeiros | Recommendation rating: 10.0/10
> 
> **Vantagens**: I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.
> 
> **Desvantagens**: We are using it internally being customer and provider in the system.
It works very well, but, for sure, there are some improvements considering this specific use-case.
> 
> I love the Tiflux.
Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.

-----

### "Excellent tool" — 5.0/5

> **Jonas** | *10 de março de 2020* | Manutenção predial | Recommendation rating: 10.0/10
> 
> **Vantagens**: - Possibility of customization
- integrations
- remote access
- ease of locating tickets
- Specialized and capable technical support
> 
> **Desvantagens**: - some settings are a little complicated
- The interface is not so friendly but it is complete.
- Email settings require special care
> 
> Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively.
In addition, we are recording data that we never kept.
Today we have a much better view of our customers and information that generates incredible reports.

-----

### "TI Flux" — 4.0/5

> **Rafael** | *10 de março de 2020* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10
> 
> **Vantagens**: Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.
> 
> **Desvantagens**: some reports could be more advanced for service providers that they need to use to bill their customers.

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### "TIFLUX is the best app for IT companies and customer service" — 5.0/5

> **Fabiano** | *3 de março de 2020* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.
> 
> **Desvantagens**: Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
> 
> 217/5000
It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect

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### "Our analysis of Ti Flux" — 5.0/5

> **Rodrigo** | *12 de março de 2020* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: The best part is the integration of features. In other cases, we need to use more than one tool.
> 
> **Desvantagens**: The remote access tool can improve compared to others on the market, but it is still good.
> 
> Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.

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## Links

- [View on Capterra](https://www.capterra.pt/software/200798/tiflux)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/200798/TiFlux/> |
| en-AE | <https://www.capterra.ae/software/200798/tiflux> |
| en-AU | <https://www.capterra.com.au/software/200798/tiflux> |
| en-CA | <https://www.capterra.ca/software/200798/tiflux> |
| en-GB | <https://www.capterra.co.uk/software/200798/tiflux> |
| en-IE | <https://www.capterra.ie/software/200798/tiflux> |
| en-IL | <https://www.capterra.co.il/software/200798/tiflux> |
| en-IN | <https://www.capterra.in/software/200798/tiflux> |
| en-NZ | <https://www.capterra.co.nz/software/200798/tiflux> |
| en-SG | <https://www.capterra.com.sg/software/200798/tiflux> |
| en-ZA | <https://www.capterra.co.za/software/200798/tiflux> |
| pt | <https://www.capterra.com.br/software/200798/tiflux> |
| pt-PT | <https://www.capterra.pt/software/200798/tiflux> |

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