--- description: Tudo sobre ProProfs Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.pt/software/200141/proprofs-help-desk Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/200141/proprofs-help-desk?page=2) > O ProProfs Help Desk é a ferramenta de suporte ao cliente adequada que permite às empresas resolver os problemas instantaneamente. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ProProfs Help Desk? Empresas de todas as esferas são atendidas, incluindo marketing, assistência médica, suporte ao cliente ou qualquer outro setor. Também há atendimento para empresas de todos os tamanhos, de startups a grandes empresas. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 14 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ProProfs - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Arábia Saudita, Austrália, Baamas, Barbados, Barém, Belize, Bermudas, Brasil, Bélgica, Canadá, Catar, China, Costa Rica, Croácia, Cuba and 75 more ## Recursos - Alertas/notificações - Alerts/Escalation - Análise de dados - Autoresponders - Caixas de entrada compartilhadas - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão do SLA (acordo do nível de serviço) - Macros e modelos de respostas - Painel - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Suporte do cliente - Third-Party Integrations ## Integrations (1 total) - ProProfs Chat ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [TeamSupport](https://www.capterra.pt/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [HubSpot Service Hub](https://www.capterra.pt/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews) ## Avaliações ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 de outubro de 2021* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Desvantagens**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 de abril de 2024* | Transporte marítimo | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Desvantagens**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 de janeiro de 2021* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: It's very easy to use and has great customer support\! > > **Desvantagens**: I wish the deployment would be upgraded for ios users. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 de maio de 2024* | Consultório médico | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Desvantagens**: ProProfs Help has impressive price range and operational assistance. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Avaliador Verificado** | *27 de novembro de 2022* | Contabilidade | Recommendation rating: 10.0/10 > > **Vantagens**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Desvantagens**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data