--- description: Tudo sobre HaloITSM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloITSM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Ativos de TI](/directory/30077/it-asset-management/software) > [HaloITSM](/software/200140/haloitsm) # HaloITSM Canonical: https://www.capterra.pt/software/200140/haloitsm Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/200140/haloitsm?page=2) > O HaloITSM reúne o que você precisa para suporte de TI em uma solução centralizada. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HaloITSM? Ideal para empresas de todos os portes e de qualquer setor que buscam uma solução intuitiva de central de serviços alinhada à biblioteca de infraestrutura de tecnologia da informação (ITIL na sigla em inglês). ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 44 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Preço inicial**: 45,00 £ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, estónio, francês, inglês, italiano, neerlandês, polaco, português - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - API - Agendamento de plantão - Alertas/notificações - Alerts/Escalation - Análise de dados - Asset Lifecycle Management - Ações corretivas e preventivas (CAPA) - Banco de dados do cliente - Barcode/Ticket Scanning - Comunicação multicanal - Configuration Management Database (CMDB) - Descoberta automática de dispositivos - Ferramentas de colaboração - Geração de relatórios de incidentes - Gerenciamento de configuração - Gestão da base de conhecimento - Gestão de Comunicações - Gestão de ativos de TI - Gestão de auditorias - Gestão de conformidade - Gestão de contratos e licenças - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de lançamento - Gestão de licenças - Gestão de mudanças - Gestão de problemas - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Macros e modelos de respostas - Monitoramento do desempenho - Painel de atividades - Portal de autoatendimento - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de conformidade - Rastreamento de recursos - Rastreamento do custo - Real-Time Monitoring - Registro de auditoria - Relatórios e análise de dados - Roteamento automático - Seguimento de status - Sistema de investigação - Suporte do cliente - Third-Party Integrations - Visualização de dados ... and 6 more features ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avaliações ### "Use o HaloITSM e se surpreenda." — 5.0/5 > **Fernando** | *20 de janeiro de 2026* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Modernidade, flexibilidade e facilidade de implementação tanto SaaS como on premise. Não é modularizada, ou seja, todos os serviços ITSM e ESM estão inclusos e sem custo adicional. Serviço de IA Nativo e com diversos recursos de automação, classificação, analise de sentimento, dentre outros inúmeros recursos. Serviço de Chatbot Nativo e totalmente integrado a IA para atendimento e automação de processos e serviços. Interface moderna, +200 plugins de integração gratuitos, além de recursos próprios de integração. > > **Desvantagens**: Os recursos de gerenciamento de ativos podem ser aprimorados através de um motor próprio de descoberta e gerenciamento. Atualmente ele utiliza soluções parceiras como o Lansweeper e o NinjaOne para o gerenciamento de ativos e endpoints. > > Nossa experiência com o HaloITSM é excelente, é uma plataforma extremamente moderna e fácil de implementar, utilizar e evoluir. Pode ser utilizada em diversas áreas da empresa além da TI e Customer Services, como RH, Facilities, Jurídico, Financeiro, Projetos e muitas outras. Além disso, possui um custo extremamente competitivo perante os demais concorrentes Gartner do mercado. Além disso, suas certificações PinkVerify e PeopleCert, trazem ainda mais agilidade na sua implementação. O HaloITSM é sem dúvida, a melhor e mais poderosa plataforma unificada para gerenciamento de serviços de IT com IA (AITSM) do mercado. ----- ### "Feature Rich and a Great User experience" — 5.0/5 > **Owen** | *12 de dezembro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent. > > **Desvantagens**: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting. > > Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. ----- ### "A Great ITSM" — 5.0/5 > **Ash** | *25 de junho de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10 > > **Vantagens**: The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams. > > **Desvantagens**: My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams. > > Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable. ----- ### "A Flexible and Powerful ITSM Tool Well Suited for Complex, large-Site Organisations" — 5.0/5 > **Avaliador Verificado** | *22 de abril de 2026* | Entretenimento | Recommendation rating: 9.0/10 > > **Vantagens**: HaloITSM is highly flexible and adapts well to a complex environment like a large zoo, where IT supports a wide mix of users, systems, and locations. The customisation options allow us to shape workflows for incident management, asset tracking, and change control without feeling constrained by rigid processes. The interface is modern and intuitive, making it easy for both IT staff and end users to log and manage requests. Asset management is particularly strong, giving us clear visibility of devices across multiple sites and departments. Reporting and dashboards are also a major plus, helping us quickly understand trends, workloads, and service performance. > > **Desvantagens**: Because HaloITSM is so configurable, it can take time and effort to set up and fine-tune initially, especially if you want to get the most value from automation and advanced workflows. Some areas of the UI can feel slightly overwhelming at first for new administrators due to the number of available options. While documentation is generally good, certain advanced features benefit from hands-on experimentation to fully understand how they work in real-world scenarios. > > Overall, our experience with HaloITSM has been very positive. It has significantly improved how we manage IT support, assets, and change control across a large and diverse organisation. The platform scales well as demand grows and has helped us move towards more structured processes without becoming overly bureaucratic. Once configured, HaloITSM proves reliable, efficient, and well suited to a fast-paced operational environment, where downtime and poor visibility can have real-world impact. ----- ### "Halo ITSM review" — 4.0/5 > **Dom** | *13 de maio de 2025* | Serviços de informação | Recommendation rating: 6.0/10 > > **Vantagens**: Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it. > > **Desvantagens**: Billing feature doesn't do everything we need it to for things like pro-rata billing. > > Overall, my experience with HaloITSM is a positive one. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/200140/haloitsm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/200140/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data