--- description: Tudo sobre ProProfs Knowledge Base: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.pt/software/200137/proprofs-knowledge-base Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/200137/proprofs-knowledge-base?page=2) > O software ProProfs Knowledge Base é ideal para criar uma base de conhecimento, perguntas frequentes, sites de ajuda, documentação, manuais do usuário e muito mais. > > Verdict: Rated **4.7/5** by 28 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ProProfs Knowledge Base? O software ProProfs Knowledge Base foi desenvolvido para empresas de pequeno porte e também grandes empresas, operando em diversos setores. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 28 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ProProfs - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 79,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Análise de texto - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Catalog Management - Coleta de dados de multicanal - Controles/permissões de acesso - Discussions/Forums - Editor de rich text - Edição de texto - Estrutura de pesquisas NPS - Ferramentas de colaboração - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de credenciais - Gerenciamento de documentação - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de conteúdo - Gestão de pesquisas/enquetes - Gestão do conhecimento - Imagem de marca personalizável - Mapeamento de relacionamentos - Modelos - Modelos personalizáveis - Painel - Pesquisa de texto completo - Pesquisa e filtro - Portal de autoatendimento - Questionários e feedback - Rastreamento de Mudanças - Rastreamento de ativos de TI - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Visualização de dados - Vários idiomas ## Integrations (14 total) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) - [Software de documentação de TI](https://www.capterra.pt/directory/33755/it-documentation/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Document360](https://www.capterra.pt/software/177031/document360) — 4.7/5 (290 reviews) 3. [Yonyx](https://www.capterra.pt/software/130406/agi-self-service) — 4.7/5 (258 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avaliações ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 de agosto de 2023* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Desvantagens**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Avaliador Verificado** | *9 de janeiro de 2020* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Desvantagens**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 de agosto de 2021* | Serviços jurídicos | Recommendation rating: 0.0/10 > > **Vantagens**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Desvantagens**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Avaliador Verificado** | *11 de junho de 2021* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Desvantagens**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26 de setembro de 2023* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Desvantagens**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/200137/proprofs-knowledge-base?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/200137/proprofs-knowledge-base) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data