--- description: Tudo sobre Froged: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.pt/software/196490/froged Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/196490/froged?page=2) > Melhore o sucesso do cliente e o suporte ao cliente e dinamize os clientes ao longo de todo o ciclo de vida em uma única plataforma. > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Froged? O FROGED é uma maneira fácil de melhorar os processos de integração, retenção e suporte. Desenvolvido para envolver os usuários em uma plataforma fácil de usar para os departamentos de sucesso do cliente, marketing e produto. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 56 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (celular) - **Idiomas**: basco, espanhol, inglês, português europeu - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize, Benim and 206 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alerts/Escalation - Automatização de processos e fluxos de trabalho - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Coleta de dados de multicanal - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulário offline - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de contas - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Incorporação - Macros e modelos de respostas - Modelos personalizáveis - Monitoramento de reclamações - Painel de atividades - Participação do cliente - Portal de autoatendimento - Questionários e feedback - Rastreamento de engajamento - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Seguimento/Análise de uso - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ... and 6 more features ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1133 reviews) 3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Avaliações ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *15 de março de 2020* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Desvantagens**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15 de março de 2021* | Artigos esportivos | Recommendation rating: 10.0/10 > > **Vantagens**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Desvantagens**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20 de fevereiro de 2023* | Internet | Recommendation rating: 4.0/10 > > **Vantagens**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Desvantagens**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9 de março de 2021* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Desvantagens**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15 de maio de 2020* | Design | Recommendation rating: 9.0/10 > > **Vantagens**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Desvantagens**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/196490/froged?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/196490/froged) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data