--- description: Tudo sobre Forethought: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Forethought - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Base de Conhecimento](/directory/32454/knowledge-base/software) > [Forethought](/software/196175/agatha) # Forethought Canonical: https://www.capterra.pt/software/196175/agatha Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/196175/agatha?page=2) > O Forethought é um agente de IA generativa avançado treinado com seus dados exclusivos para oferecer suporte ao cliente. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Forethought? O Forethought atende equipes de operações e suporte ao cliente em empresas de médio a grande porte. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 11 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Forethought Technologies - **Founded**: 2017 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galego, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Emirados Árabes Unidos, Espanha, Estados Unidos, Estónia, Finlândia, França, Irlanda, Israel, Itália, Malásia, México, Noruega, Nova Zelândia, Países Baixos, Reino Unido and 4 more ## Recursos - Análise de dados preditiva - Análise de sentimentos - Automatização de processos e fluxos de trabalho - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Desenvolvimento sem códigos - Detecção de idioma - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Importação/exportação de dados - Inteligência artificial e aprendizado de máquina - Orientação contextual - Painel de atividades - Processamento de linguagem natural - Questionários e feedback - Reconhecimento de tentativas - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - Roteamento automático - Sugestões de consultas - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (11 total) - Dialpad - Dialpad Ai Contact Center - HubSpot CRM - HubSpot Service Hub - Kustomer - Salesforce Service Cloud - ServiceNow - ServiceNow IT Service Management - Talkdesk - Zendesk Suite - Zendesk Sunshine ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) ## Categorias relacionadas - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) - [Software de IA Generativa](https://www.capterra.pt/directory/34155/generative-ai/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.pt/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Avaliações ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 de março de 2026* | E-Learning | Recommendation rating: 9.0/10 > > **Vantagens**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Desvantagens**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 de dezembro de 2022* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: I like how it automates everything and combines your knowledge base. > > **Desvantagens**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 de agosto de 2021* | Internet | Recommendation rating: 7.0/10 > > **Vantagens**: Contact deflection rates and configurability to improve quality. > > **Desvantagens**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 de março de 2023* | Pesquisa de mercado | Recommendation rating: 9.0/10 > > **Vantagens**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Desvantagens**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 de setembro de 2021* | Impressão | Recommendation rating: 8.0/10 > > **Vantagens**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Desvantagens**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/196175/agatha?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/196175/agatha) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data