--- description: Tudo sobre Refiner: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.pt/software/192855/refiner Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/192855/refiner?page=2) > Faça qualquer pergunta aos usuários enquanto eles estão usando seu produto ou navegando em seu site. > > Verdict: Rated **4.7/5** by 9 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Refiner? O Refiner é uma ferramenta de pesquisa de clientes e comentários de usuários criada especificamente para empresas B2B SaaS orientadas a dados. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 9 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Refiner - **Location**: Paris, França - **Founded**: 2019 ## Commercial Context - **Preço inicial**: 99,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Available Countries**: Alemanha, Andorra, Argentina, Austrália, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Chéquia, Colômbia, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estados Unidos, Filipinas, Finlândia and 28 more ## Recursos - Análise de dados visual - Análise de tendências - Biblioteca de perguntas - Comentários anônimos - Distribuição de multicanal - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Importação/exportação de dados - Lógica de ramificação - Modelos personalizáveis - Monitoramento de reclamações - Perguntas personalizáveis - Personalização de URL - Pesquisa por celular - Ramificação de perguntas - Rastreamento de engajamento - Segmentação - Segmentação de clientes - Third-Party Integrations ## Integrations (22 total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Make - Mixpanel - Pipedrive ... and 7 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (982 reviews) 2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 3. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [ReputationStacker](https://www.capterra.pt/software/160682/reputationstacker) — 4.9/5 (59 reviews) 5. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) ## Avaliações ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 de julho de 2020* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Desvantagens**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "A nice In-App survey platform" — 5.0/5 > **Juan** | *21 de setembro de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: The reaction to our specific needs. When we started to use Refiner and we missed a functionality from previous service (Delighted), Refiner team response to us so fast about when they would have that feature available. They accomplished that. Refiner is easy to configure too. > > **Desvantagens**: Maybe, we would like more custom options to get metrics about our surveys. We would like to automate most of we can to send more custom email reports and metrics to our internal stakeholders. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 de março de 2026* | Imobiliárias | Recommendation rating: 5.0/10 > > **Vantagens**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Desvantagens**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 de novembro de 2022* | Engenharia civil | Recommendation rating: 10.0/10 > > **Vantagens**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Desvantagens**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 de novembro de 2025* | Desenvolvimento de programas | Recommendation rating: 10.0/10 > > **Vantagens**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Desvantagens**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/192855/refiner?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/192855/refiner) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data