--- description: Tudo sobre Custify: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.pt/software/190125/custify Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/190125/custify?page=2) > O Custify foi projetado para empresas de SaaS (software como serviço) B2B e permite que elas reduzam a rotatividade e aumentem o valor da vida útil do cliente. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Custify? Empresas de SaaS (software como serviço) B2B ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 135 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Custify - **Location**: Bucurest, Roménia - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acompanhamento de atividades - Alertas da conta - Análise de dados visual - Análise de sentimentos - Análise de tendências - Arrastar e soltar - Comunicação multicanal - Estado de saúde - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da receita - Gestão de contas - Gestão de dados do consumidor - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de rotatividade - Gestão de tarefas - Gestão do fluxo de trabalho - Importação/exportação de dados - Incorporação - Indicadores de desempenho - Mapeamento da trajetória do cliente - Modelos personalizáveis - NPS de clientes - Painel de atividades - Participação do cliente - Perfis de clientes - Processo de integração dos usuários - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Seguimento/Análise de uso - Third-Party Integrations - Visualização de dados - Workflow Automation ## Integrations (21 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software de Onboarding de Clientes](https://www.capterra.pt/directory/33476/client-onboarding/software) - [Software de Análise de Produto](https://www.capterra.pt/directory/32915/product-analytics/software) - [Software CDP (Plataforma de Gestão de Clientes)](https://www.capterra.pt/directory/31334/customer-data-platform/software) ## Alternativas 1. [Customerscore.io](https://www.capterra.pt/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Skalin](https://www.capterra.pt/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.pt/software/1024614/monday-crm) — 4.7/5 (467 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Avaliações ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 de agosto de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 9.0/10 > > **Vantagens**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Desvantagens**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 de agosto de 2026* | Indústria farmacêutica | Recommendation rating: 10.0/10 > > **Vantagens**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Desvantagens**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 de junho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: NPS collection feature. Customer Support. > > **Desvantagens**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 de julho de 2026* | Indústria farmacêutica | Recommendation rating: 10.0/10 > > **Vantagens**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Desvantagens**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 de fevereiro de 2026* | Emprego e contratação | Recommendation rating: 9.0/10 > > **Vantagens**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Desvantagens**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data