--- description: Tudo sobre GuestXM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GuestXM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [GuestXM](/software/189329/online-reputation-management) # GuestXM Canonical: https://www.capterra.pt/software/189329/online-reputation-management Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/189329/online-reputation-management?page=2) > O AreTheyHappy ajuda redes de restaurantes com várias unidades e empresas de hotelaria a darem uma nova dimensão à experiência do cliente. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa GuestXM? O AreTheyHappy é usado por redes de restaurantes e empresas de hotelaria para aumentar a conscientização e a receita da marca, supervisionar a experiência do cliente e analisar os fatores de escolha para se coordenarem melhor internamente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 15 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Black Box Intelligence ## Commercial Context - **Preço inicial**: 49,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, iPhone (celular) - **Idiomas**: inglês, neerlandês - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Finlândia, Irlanda, México, Países Baixos, Portugal, Reino Unido, Suécia ## Recursos - Agendamento de postagens - Alertas/notificações - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Coleta de dados de multicanal - Comunicação multicanal - Estado de saúde - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da comunicação - Gestão da reputação - Gestão de campanhas - Gestão de contas - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de projetos - Gestão de respostas - Gestão de tarefas - Gestão do fluxo de trabalho - Indicadores de desempenho - Integração de redes sociais - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento de revisões - NPS de clientes - Notificação de avaliações - Painel - Painel de atividades - Participação do cliente - Questionários e feedback - Rastreamento de engajamento - Rastreamento de marca - Real-Time Notifications - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Review Sharing - Solicitação de avaliação - Third-Party Integrations - Visualização de dados ## Integrations (9 total) - Formitable - Google My Business Review Manager - Instagram - Meta for Business - Microsoft Outlook - Online Takeaway & Delivery - Tablemanager - Twitter/X - Zomato for Business ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Sistemas para Restaurante](https://www.capterra.pt/directory/20026/restaurant-management/software) - [Plataformas de Gerenciamento de Redes Sociais](https://www.capterra.pt/directory/30939/social-media-management/software) ## Alternativas 1. 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[ReviewTrackers](https://www.capterra.pt/software/140801/reviewtrackers) — 4.7/5 (172 reviews) ## Avaliações ### "ATH is a fantastic tool to help listen to and understand customers in an increasingly online world\!" — 5.0/5 > **Tobi** | *19 de abril de 2021* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: - aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook \& more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology > > **Desvantagens**: there is genuinely nothing to list here, ATH does exactly what it says it does really well > > AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook \& more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights \& trends we can act on. And last but not least, a massive thank you to ATH’s \[SENSITIVE CONTENT HIDDEN\] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world\! ----- ### "Experience Are They Happy" — 5.0/5 > **Nathalie** | *26 de agosto de 2021* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. > > **Desvantagens**: Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. > > As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. ----- ### "ATH does what we need" — 4.0/5 > **Nico** | *3 de maio de 2021* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released. > > **Desvantagens**: G-mail integration would make it complete > > From day 1 we have been happy with ATH. They have a personal approach and are very proactive. ----- ### "AreTheyHappy will make your life much easier\!" — 5.0/5 > **Heather** | *4 de julho de 2021* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy\! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]\!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. > > **Desvantagens**: There are no cons to using AreTheyHappy\! ----- ### "Great system, easily usuable for improving your operations and guest experience." — 5.0/5 > **Kick** | *4 de maio de 2021* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone. > > **Desvantagens**: Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features). > > We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/189329/online-reputation-management?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/189329/online-reputation-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data