Detrack

Excellent Software

Comentários: wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Vantagens:

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Desvantagens:

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Supports advanced requirements & support is awesome

Comentários: Excellent

Vantagens:

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Desvantagens:

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

about 3 months use

Comentários: customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.

Vantagens:

its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.

Desvantagens:

method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.

Detrack use as a proof of collection review

Comentários: It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.

Vantagens:

It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

Desvantagens:

No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.

Excellent for delivery

Comentários: It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.

Vantagens:

live tracking and tracing. can cover delivery and collection.

Desvantagens:

In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.

Fast efficiant delivery management system

Comentários: Works like a charm and happy to use it for our office

Vantagens:

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Desvantagens:

The annual subscription costs are bit high for single delivery van

Excellent support and very effective if you can integrate it with your CRM systems

Comentários: Good. Effective and very useful. Good support.

Vantagens:

We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.

Desvantagens:

Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,

Delivery tracking

Vantagens:

Ease of use, easy to set up. real time delivery updates. proof of delivery

Desvantagens:

nothing

Detrack - CMF

Comentários: We have never had issues with our deliveries

Vantagens:

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Desvantagens:

that you cannot do vehicle inspection reports and also map high-risk areas.

Recommendation

Comentários: satisfied. can use it to work on excel and create report

Vantagens:

no paper work. Can forced fields for driver to fill in

Desvantagens:

in mauritius, clients do not give pin location to put on detrack

Easy and Efficient Migration from Paper Based

Comentários: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

Vantagens:

We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Desvantagens:

Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

The Swiftest Response Team - Team Detrack!

Comentários: For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Vantagens:

Tracking visibility, ease of use, intuitive.

Desvantagens:

Auto-billing, real-time vehicle tracking, more reports needed.

Detrack provides all that we need for our deliveries

Vantagens:

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Desvantagens:

Sometimes it takes a short while to refresh but does so frequently enough

its worth it

Vantagens:

wonderful product helps manage daily task for delivery can be customized to your liking

Desvantagens:

this has everything i could ask for currently dont have any dislikes about this

Value exceeds Cost

Vantagens:

The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.

Desvantagens:

I cannot think of anything I don't like.

Love using Detrack

Vantagens:

We like the Tracking system and POD are very efficient

Desvantagens:

Messaging system is very short and customer don't get enough details

Solid platform

Comentários: Great product. Rarely do we ever have issues with use or functionality. Good price. Prompt support.

Vantagens:

Detrack solved our needs, and did so easily with prompt support to get us there.

Desvantagens:

Due to privacy (which I understand), we can't internally close out someone else's delivery without losing the photos taking of the product before it left the shop.

Discount to be provided

Comentários: Service exceptionally good, no major issues

Vantagens:

Automation and most definitely the Notifications section from this software

Desvantagens:

The fact that we are being charged more for the Route option

There is no better system!

Comentários: Great. Solves all our delivery notification and tracking needs.

Vantagens:

It is so flexible and customisable. Like having your own software.

Desvantagens:

Should have a route optimiser built in to it.

Great Product

Comentários: in general it has been a great experience to work with detrack.

Vantagens:

Very easy to use, and intuitive. Reports are great and clen

Desvantagens:

Maps need improvement. I still have a hard time locating drivers.

Bakery delivery solution

Comentários: So far the service has been really good, and any help required is provided within hours,

Vantagens:

Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.

Desvantagens:

Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Odg reciew

Vantagens:

Fleet managment, delivery management. Custo.er tracking

Desvantagens:

Needs more customization. More mobile app uses

Efficient and cost effective

Vantagens:

Easy to set up and use, well priced, integrates well with Zapier

Desvantagens:

Nothing particularly comes to mind - we've rarely had any issue

Detrack top of my must have shipping/tracking software list

Comentários: It has been terrific, love the simplicity and capability. Its functionality leaves very little to be desired in the way of tracking and use.

Vantagens:

simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.

Desvantagens:

Needs the ability to upload files directly to the drivers device without having to first upload to a url link.

Detrack Delivery App

Comentários: had some issues to start, but all resolved

Vantagens:

Simple, intuitive, easy to use... but with great features

Desvantagens:

Would love to be able to integrate my customer pricing