---
description: Tudo sobre Gainsight PX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Gainsight PX - Preço, avaliações e classificação - Capterra Portugal 2026
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# Gainsight PX

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> A Gainsight PXs Product Experience Platform capacita os proprietários de produtos com as ferramentas necessárias para criar produtos centrados no cliente.
> 
> Verdict: Rated **4.0/5** by 7 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Gainsight PX?

A plataforma de experiência do produto Gainsight PX capacita proprietários de produtos com ferramentas para entender profundamente o comportamento do usuário, impulsionar a adoção de produtos e coletar comentários do usuário.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.0/5** | 7 Avaliações |
| Praticidade | 3.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Gainsight
- **Location**: Redwood City, EUA
- **Founded**: 2009

## Commercial Context

- **Preço inicial**: 500,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, iPhone (celular)
- **Idiomas**: inglês, japonês
- **Available Countries**: Austrália, Brasil, Canadá, Estados Unidos, Japão

## Recursos

- A/B Testing
- Alertas/notificações
- Análise do funil de vendas
- Análise por coorte
- Controle do progresso de tarefas
- Ferramentas self-service 
- Gerenciamento de comentários
- Gestão de experiência do cliente
- Gestão de lançamento
- Importação/exportação de dados
- Lógica de ramificação
- Marketing por e-mail
- Modelos personalizáveis
- Orientação contextual
- Personalização de URL
- Personalização de sites
- Priorização
- Processo de integração dos usuários
- Questionários e feedback
- Ramificação de perguntas
- Rastreamento da interação entre usuários
- Rastreamento de comportamento
- Rastreamento de conversão
- Rastreamento de engajamento
- Rastreamento de eventos no app
- Rastreamento de retenções
- Real-Time Analytics
- Recomendações
- Relatórios e análise de dados
- Segmentação de clientes
- Segmentação por comportamentos
- Segmentação por público
- Seguimento/Análise de uso
- Trajetórias dos usuários
- Treinamento no app

## Integrations (27 total)

- Azuqua
- Boomi
- Gainsight CS
- Gmail
- Google Analytics 360
- HubSpot CRM
- Influitive
- Infor CRM
- Marketo Engage
- Microsoft Outlook
- MindTouch
- Mixpanel
- NetSuite
- Oracle CRM On Demand
- Pipedrive

... and 12 more integrations

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Adoção de Tecnologia Digital](https://www.capterra.pt/directory/31638/digital-adoption-platform/software)

## Categorias relacionadas

- [Software de Adoção de Tecnologia Digital](https://www.capterra.pt/directory/31638/digital-adoption-platform/software)
- [Software Web Analytics](https://www.capterra.pt/directory/30073/web-analytics/software)
- [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software)
- [Software de Gestão de Produtos](https://www.capterra.pt/directory/30865/product-management/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)

## Alternativas

1. [Lucky Orange](https://www.capterra.pt/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [Pendo](https://www.capterra.pt/software/151951/pendo-platform) — 4.5/5 (238 reviews)
3. [Hotjar](https://www.capterra.pt/software/163516/hotjar) — 4.6/5 (539 reviews)
4. [Userflow](https://www.capterra.pt/software/219928/userflow) — 4.8/5 (14 reviews)
5. [Heap](https://www.capterra.pt/software/147216/heap) — 4.5/5 (42 reviews)

## Avaliações

### "On the path to customer success" — 4.0/5

> **Ana** | *30 de setembro de 2022* | Publicidade e marketing | Recommendation rating: 8.0/10
> 
> **Vantagens**: We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively.
> 
> **Desvantagens**: PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used.
> 
> Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to 
understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved.

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### "Great tool to track adoption\!" — 4.0/5

> **Maggie** | *8 de agosto de 2023* | Software | Recommendation rating: 8.0/10
> 
> **Vantagens**: I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them\!
> 
> **Desvantagens**: Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software.
> 
> The more I find in Gainsight PX, the more satisfaction I get\! I'm able to truly help our clients. The only thing is - I don't like having to find it.

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### "Gainsight PX Review" — 3.0/5

> **Nick** | *23 de agosto de 2023* | Educação superior | Recommendation rating: 2.0/10
> 
> **Vantagens**: I like the ability to track usage data of the products. To see who has been in the solution and how often.
> 
> **Desvantagens**: When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins.

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### "Gainsight - a wonderful tool for your sales toolbelt" — 5.0/5

> **Trevor** | *25 de junho de 2021* | Internet | Recommendation rating: 8.0/10
> 
> **Vantagens**: Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.
> 
> **Desvantagens**: I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.
> 
> Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.

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### "Gainsight Usage Review" — 4.0/5

> **Crystal** | *28 de agosto de 2023* | Gestão da educação | Recommendation rating: 8.0/10
> 
> **Vantagens**: Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence.
> 
> **Desvantagens**: not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing.

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