--- description: Tudo sobre Enterprise Bot: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enterprise Bot - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Plataforma de IA Conversacional](/directory/31596/conversational-ai-platform/software) > [Enterprise Bot](/software/188017/chatbot2go) # Enterprise Bot Canonical: https://www.capterra.pt/software/188017/chatbot2go Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/188017/chatbot2go?page=2) > A solução oferece às empresas soluções de IA conversacional econômicas, em bate-papo, e-mail e voz, para transformar a interação com o cliente. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Enterprise Bot? Grandes empresas em todo o mundo, em setores tão diversos quanto transporte, finanças e seguros. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 10 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Enterprise Bot - **Location**: Zug, Suíça - **Founded**: 2016 ## Commercial Context - **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (local), Chromebook (desktop) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, indonésio, inglês, italiano, malaio, neerlandês, português, português do Brasil, português europeu, sueco, vietnamita - **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Hong Kong, RAE da China, Indonésia, Itália, Listenstaine, Luxemburgo, Malásia, Países Baixos, Polónia, Portugal, Reino Unido, Singapura, Suécia and 4 more ## Recursos - Acesso para Celular - Agendamento de retorno de chamada - Alerts/Escalation - Análise de dados preditiva - Análise de sentimentos - Análise de texto - Aprendizado de máquina - Assistente pessoal virtual (APV) - Automatização de processos e fluxos de trabalho - Bate-papo ao vivo - CRM - Chatbot - Comunicação multicanal - Discador automático - Distribuição automática de chamadas - Extração de dados - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Gravação de chamadas - IVR - Importação/exportação de dados - Integração de telefonia por computador - Inteligência artificial e aprendizado de máquina - Interface do agente - Marcação de parte do discurso - Monitoração de chamadas - Orientação contextual - Painel de atividades - Personalização - Pesquisa e filtro - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de interações - Reconhecimento de tentativas - Reconhecimento de voz - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (8 total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) ## Categorias relacionadas - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Ada](https://www.capterra.pt/software/164470/ada-support) — 4.7/5 (15 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Chatsi](https://www.capterra.pt/software/1069679/Chatsi) — 5.0/5 (2 reviews) ## Avaliações ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 de maio de 2022* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Desvantagens**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 de janeiro de 2022* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Desvantagens**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 de janeiro de 2022* | Ócio, viagens e turismo | Recommendation rating: 9.0/10 > > **Vantagens**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Desvantagens**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 de janeiro de 2022* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Desvantagens**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 de janeiro de 2022* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Desvantagens**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/188017/chatbot2go?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/188017/chatbot2go) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data