--- description: Tudo sobre MessengerPeople: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MessengerPeople - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/31002/customer-communications-management/software) > [MessengerPeople](/software/187336/sinch-engage) # MessengerPeople Canonical: https://www.capterra.pt/software/187336/sinch-engage Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/187336/sinch-engage?page=2) > Com o software da Sinch Engage você pode tornar sua comunicação com o cliente mais eficaz por meio dos aplicativos de mensagens. > > Verdict: Rated **4.4/5** by 97 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa MessengerPeople? Nossos clientes incluem mais de 1.900 empresas nacionais e internacionais de diferentes tamanhos e áreas empresariais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 97 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Sinch ## Commercial Context - **Preço inicial**: 99,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, inglês, italiano, português - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Dinamarca, Espanha, Estados Unidos, Indonésia, Itália, México, Nova Zelândia, Portugal, Reino Unido, Suécia, Suíça, África do Sul, Áustria, Índia ## Recursos - Agendamento de campanhas - Agendamento de compromissos - Alertas/notificações - Análise de dados de campanhas - Análise de dados visual - Bate-papo/Mensagens instantâneas - CRM - Comunicação multicanal - Criador de questionários - Distribuição de leads - Gerenciamento de comentários - Gerenciamento de contatos - Gestão da comunicação - Gestão de caixa de entrada - Gestão de campanhas - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de modelos - Gestão do fluxo de trabalho - MMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Notificações por push - Painel de atividades - Personalização - Personalização de mensagens - Planejamento de campanhas - Qualificação de leads - Questionários e feedback - Rastreamento de engajamento - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - SMS Marketing - Segmentação de clientes - Segmentação por público - Third-Party Integrations ## Integrations (11 total) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Categorias relacionadas - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Mobile Marketing](https://www.capterra.pt/directory/31308/mobile-marketing/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) ## Alternativas 1. 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[Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (207 reviews) ## Avaliações ### "Sinch: Messaging at its finest" — 5.0/5 > **Nicholas** | *4 de dezembro de 2025* | Emprego e contratação | Recommendation rating: 8.0/10 > > **Vantagens**: Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support > > **Desvantagens**: For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better > > Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it ----- ### "Happy Client" — 5.0/5 > **Maryanne** | *10 de agosto de 2025* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. > > **Desvantagens**: The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages > > As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. ----- ### "Bad technical support" — 1.0/5 > **Arthur** | *22 de abril de 2026* | Gestão da educação | Recommendation rating: 1.0/10 > > **Vantagens**: At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. > > **Desvantagens**: Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. ----- ### "Sinch is a Sinch\!" — 4.0/5 > **Karen** | *2 de outubro de 2025* | Hotelaria | Recommendation rating: 8.0/10 > > **Vantagens**: Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages > > **Desvantagens**: I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted > > Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system ----- ### "Sinch Message Media, Great Product, Amazing Support Staff." — 5.0/5 > **Julio** | *2 de setembro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 10.0/10 > > **Vantagens**: The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. > > **Desvantagens**: Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. > > Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/187336/sinch-engage?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/187336/sinch-engage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Structured Data