---
description: Tudo sobre Mint Service Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Mint Service Desk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Service Desk](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk)

# Mint Service Desk

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> Central de serviços extremamente flexível e plataforma de gestão de ativos com uma maneira amigável de conversar com clientes em potencial.
> 
> Verdict: Rated **4.8/5** by 23 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Mint Service Desk?

Preparado para empresas que estão procurando uma solução que possa ser instalada NO local, em sua própria infraestrutura (por exemplo, nuvem privada).

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.8/5** | 23 Avaliações |
| Praticidade | 4.9/5 | Based on overall reviews |
| Suporte ao cliente | 4.9/5 | Based on overall reviews |
| Relação qualidade/preço | 4.9/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: OPGK RZESZOW
- **Location**: Rzeszów, Polónia
- **Founded**: 2011

## Commercial Context

- **Preço inicial**: 5,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local)
- **Idiomas**: alemão, espanhol, inglês, malaio, polaco
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Análise de dados
- Banco de dados do cliente
- Barcode/Ticket Scanning
- Categorização de recursos
- Comunicação multicanal
- Configuration Management Database (CMDB)
- Geração de relatórios de incidentes
- Gerenciamento de configuração
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de filas
- Gestão de incidentes
- Gestão de mudanças
- Gestão de problemas
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Imagem de marca personalizável
- Interface do agente
- Macros e modelos de respostas
- Painel de atividades
- Pesquisa e filtro
- Portal de autoatendimento
- Priorização
- Questionários e feedback
- Rastreamento de interações
- Rastreamento de recursos
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Seguimento de status
- Sistema de investigação
- Suporte do cliente
- Third-Party Integrations

## Integrations (5 total)

- Lansweeper
- Microsoft Azure
- Microsoft Exchange
- OAuth
- baramundi Management Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)

## Categorias relacionadas

- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Software de Gestão de Ativos](https://www.capterra.pt/directory/30203/digital-asset-management/software)
- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)

## Alternativas

1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (692 reviews)
2. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (768 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews)
4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Desk Manager](https://www.capterra.pt/software/173025/help-desk-software) — 4.8/5 (106 reviews)

## Avaliações

### "Lot of Posibilities with out no cost surprises" — 5.0/5

> **Iván** | *29 de abril de 2026* | Software | Recommendation rating: 8.0/10
> 
> **Vantagens**: We migrated to Mint because the posibilities we can do with the SD. Not only for IT Tickets, we use it for purchasing, HR and Customer Service. So far we are not only using it, we are partnering with them.
> 
> **Desvantagens**: They are constantly improving on features that make the user experience more easy. They have a focus On-Prem but "Cloud is coming"

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### "ITSM Software that doesn't kill your budget and time" — 5.0/5

> **Piotr** | *30 de setembro de 2021* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: - flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
> 
> **Desvantagens**: - some UX improvements 
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

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### "Very good Asset Management tool" — 5.0/5

> **Avaliador Verificado** | *9 de outubro de 2020* | Serviços financeiros | Recommendation rating: 7.0/10
> 
> **Vantagens**: I like that it has its own ticketing system integrated with it.
> 
> **Desvantagens**: I wish they improve and modernize the user interface.

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### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5

> **Tomasz** | *30 de julho de 2025* | Manutenção predial | Recommendation rating: 10.0/10
> 
> **Vantagens**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.
> 
> **Desvantagens**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process.
> 
> We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed).

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### "Nice and affordable ITSM solution." — 5.0/5

> **Mauricio** | *8 de setembro de 2025* | Seguros | Recommendation rating: 10.0/10
> 
> **Vantagens**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly.
> 
> **Desvantagens**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good.
> 
> The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them.

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## Links

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