---
description: Tudo sobre Synthetix: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Synthetix - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Synthetix](/software/183018/synthetix)

# Synthetix

Canonical: https://www.capterra.pt/software/183018/synthetix

> O Synthetix entende que cada empresa tem necessidades únicas de gestão do conhecimento.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Synthetix?

O Synthetix oferece enormes ganhos de produtividade e ROI para empresas de todos os portes, ajudando a transformar o relacionamento com o cliente e o suporte digitais com o conjunto de ferramentas de contato com o cliente baseadas em IA.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.0/5** | 2 Avaliações |
| Praticidade | 4.0/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Synthetix
- **Location**: Takeley, GB
- **Founded**: 2001

## Commercial Context

- **Preço inicial**: 1000,00 £
- **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Guernesey, Ilha de Man, Jersey, Reino Unido

## Recursos

- Acesso para Celular
- Alerts/Escalation
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Catalog Management
- Chatbot
- Comunicação multicanal
- Discussions/Forums
- Ferramentas de colaboração
- Formulário offline
- Gestão da base de conhecimento
- Gestão de conteúdo
- Gestão de filas
- Gestão do conhecimento
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Pesquisa de texto completo
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Opções de suporte

- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software)
- [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software)

## Alternativas

1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (986 reviews)
2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1755 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1716 reviews)
5. [Inbenta](https://www.capterra.pt/software/158902/inbenta) — 4.7/5 (13 reviews)

## Avaliações

### "Willing to go the extra mile\!" — 4.0/5

> **Bimal** | *24 de maio de 2019* | Seguros | Recommendation rating: 9.0/10
> 
> **Vantagens**: The amount of granular data that is available to the user
> 
> **Desvantagens**: Load times over broad date ranges can be long.
> 
> I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

-----

### "Synthetix Live Chat" — 4.0/5

> **Paula** | *1 de março de 2019* | Seguros | Recommendation rating: 10.0/10
> 
> **Vantagens**: The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.
> 
> **Desvantagens**: From an administration perspective the trigger management system uses a different platform and to have all functionality  on one platform would increase ease of use.
> 
> Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

## Links

- [View on Capterra](https://www.capterra.pt/software/183018/synthetix)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/183018/synthetix> |
| de-AT | <https://www.capterra.at/software/183018/synthetix> |
| de-CH | <https://www.capterra.ch/software/183018/synthetix> |
| en | <https://www.capterra.com/p/183018/Synthetix/> |
| en-AE | <https://www.capterra.ae/software/183018/synthetix> |
| en-AU | <https://www.capterra.com.au/software/183018/synthetix> |
| en-CA | <https://www.capterra.ca/software/183018/synthetix> |
| en-GB | <https://www.capterra.co.uk/software/183018/synthetix> |
| en-IE | <https://www.capterra.ie/software/183018/synthetix> |
| en-IL | <https://www.capterra.co.il/software/183018/synthetix> |
| en-IN | <https://www.capterra.in/software/183018/synthetix> |
| en-NZ | <https://www.capterra.co.nz/software/183018/synthetix> |
| en-SG | <https://www.capterra.com.sg/software/183018/synthetix> |
| en-ZA | <https://www.capterra.co.za/software/183018/synthetix> |
| es | <https://www.capterra.es/software/183018/synthetix> |
| es-AR | <https://www.capterra.com.ar/software/183018/synthetix> |
| es-CL | <https://www.capterra.cl/software/183018/synthetix> |
| es-CO | <https://www.capterra.co/software/183018/synthetix> |
| es-CR | <https://www.capterra.co.cr/software/183018/synthetix> |
| es-DO | <https://www.capterra.do/software/183018/synthetix> |
| es-EC | <https://www.capterra.ec/software/183018/synthetix> |
| es-MX | <https://www.capterra.mx/software/183018/synthetix> |
| es-PA | <https://www.capterra.com.pa/software/183018/synthetix> |
| es-PE | <https://www.capterra.pe/software/183018/synthetix> |
| fr | <https://www.capterra.fr/software/183018/synthetix> |
| fr-BE | <https://fr.capterra.be/software/183018/synthetix> |
| fr-CA | <https://fr.capterra.ca/software/183018/synthetix> |
| fr-LU | <https://www.capterra.lu/software/183018/synthetix> |
| it | <https://www.capterra.it/software/183018/synthetix> |
| nl | <https://www.capterra.nl/software/183018/synthetix> |
| nl-BE | <https://www.capterra.be/software/183018/synthetix> |
| pt | <https://www.capterra.com.br/software/183018/synthetix> |
| pt-PT | <https://www.capterra.pt/software/183018/synthetix> |

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