--- description: Tudo sobre HubSpot Service Hub: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.pt/software/182476/hubspot-service-hub Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/182476/hubspot-service-hub?page=2) > Mantenha a equipe organizada, crie soluções proativas para o cliente e mantenha o pulso na felicidade do cliente com o HubSpot Service Hub. > > Verdict: Rated **4.4/5** by 193 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HubSpot Service Hub? HubSpot Service Hub é para as empresas que acreditam em colocar o cliente em primeiro lugar. As ferramentas internas ajudam pequenas equipes de serviços a melhorar o suporte, criar soluções de autoatendimento e deixar os clientes mais felizes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 193 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HubSpot - **Location**: Cambridge, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, sueco, tailandês - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Filipinas, Finlândia, França, Hong Kong, RAE da China, Irlanda, Japão, Malásia, México, Noruega, Nova Zelândia, Países Baixos, Reino Unido and 5 more ## Recursos - Acesso para Celular - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Armazenamento de documentos - Autoresponders - Banco de dados do cliente - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Comunicação multicanal - Controles/permissões de acesso - Estado de saúde - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de contas - Gestão de filas - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Importação/exportação de dados - Incorporação - Macros e modelos de respostas - NPS de clientes - Painel de atividades - Participação do cliente - Portal de autoatendimento - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Seguimento/Análise de uso - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ... and 4 more features ## Integrations (97 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 82 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 de março de 2026* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Desvantagens**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 de maio de 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Vantagens**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Desvantagens**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "Outstanding Customer Service Platform That Improves Efficiency and Customer Experience" — 5.0/5 > **Nigel** | *17 de setembro de 2026* | Transporte rodoviário e ferroviário | Recommendation rating: 10.0/10 > > **Vantagens**: HubSpot Service Hub provides an intuitive and user-friendly platform that makes it easy to manage customer interactions, support tickets, and communications in one centralized location. The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance. The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams. Customer support resources and training materials are also comprehensive and easy to access. > > **Desvantagens**: Some advanced features and customizations can become costly as your organization grows. Reporting capabilities are strong, but certain specialized reports may require additional configuration. There can also be a learning curve when implementing more complex automations or workflows. > > My overall experience with HubSpot Service Hub has been very positive. The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes. Its ease of use allows team members to become productive quickly, while the automation and reporting tools help management monitor performance and identify opportunities for improvement. The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 de abril de 2025* | Aparelhos médicos | Recommendation rating: 2.0/10 > > **Vantagens**: Nothing\! it was not user friendly at all. > > **Desvantagens**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "HubSpot Service Hub: Great for Onboarding, Pricey for Light Users" — 4.0/5 > **Estrella** | *28 de julho de 2026* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: It centralizes our onboarding playbooks, slide decks, and client tracking in one place. Having our ticket management and customer data connected directly to our CRM makes handoffs smooth and gives us a clear view of task progress. > > **Desvantagens**: The pricing feels high for lightweight internal users. The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. > > Over 2 years, it’s been a solid hub for client onboarding slides, task management, and tracking overall customer health. While support and chat workflows can lag, it offers good value for money by aligning client data in one platform. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data