Zoho Assist

Recomendação de uso do Zoho Assist

Comentários: Experiência geral é muito positiva, tem uma performance melhor que muitos softwares mais famosos, interface limpa, customizações práticas e fácil de entender, licenciamento modular e com um preço competitivo.

Vantagens:

Facilidade de uso, organização das funções, instalação e interface limpas, sem complicações.

Desvantagens:

Não ter opção de esconder o modulo que você não quer/não adquiriu.

Alternativas consideradas anteriormente: AnyDesk

Razões para escolher o Zoho Assist: Após vários problemas de instabilidades, descontentamento com a performance e problemas com a nova interface.

Software anterior: TeamViewer Remote

Razões para mudar para o Zoho Assist: Devido a interface limpa e prática, ser modular, configuração simples de implantação e administração e excelente custo/beneficio.

Zoho Assist

Comentários: Desde que instalamos o Zoho Assist na empresa, nossa produtividade aumentou com valor justo.

Vantagens:

Fácil de implantar, seguro, ótimos recursos, funciona muito bem com UAC ativo.

Desvantagens:

Transferência de arquivos é lenta e as vezes é necessário reinstalar o cliente, pois deixa de se comunicar com a console.

Alternativas consideradas anteriormente: LogMeIn Rescue, TeamViewer Remote e AnyDesk

Razões para escolher o Zoho Assist: Lento, inseguro e usa o motor do VNC, não aprovamos o uso de VNC.

Razões para mudar para o Zoho Assist: Usabilidade, segurança e custo. Além da facilidade de implantação.

Zoho assist, recomendo.

Comentários: Tenho gostado muito, uso o team viewer a + de três anos e nos adaptamos muito bem ao Zoho assist, recomendo de olhos fechados para quem busca uma alternativa que contempla ferramentas profissionais mais avançadas.

Vantagens:

Facilidade de implantação, ferramentas que funcionam, fácil de usar e muito estável. Suporte muito bom também.

Desvantagens:

Interface do app local que não é dimensionável, a ausência de um inventário de maquinas, a dificuldade de trocar o nome das maquinas e a falta do ctrl+c e ctrl+v no processo de transferência de arquivos. Poderia ter uma integração melhor com o zoho desk, relacionando o usuário a maquina maquina no assist.

Alternativas consideradas anteriormente: TeamViewer Remote, GoTo Resolve e AnyDesk

Razões para escolher o Zoho Assist: Senti falta de ferramentas avançadas no team viewer, e também não gostei da interface nova, além de o teamviewer ter soluções adicionais caras e que em meus testes não entregavam também quanto poderiam.

Software anterior: TeamViewer Remote

Zoho Assisit

Comentários: Software muito bom para acesso remoto, simples e prático! Me ajuda no dia a dia.

Vantagens:

Praticidade no uso, tem o lado bom de nao ter de instalar nada no PC do cliente.

Desvantagens:

Nao ter como mexer no celular remoto e o app de celular nao é tao bom para o suporte remoto

Zoho Assit Review by Tiago Jales

Comentários: Foi boa, no geral. Mas nada muito diferente do que os concorrentes ja oferecem.

Vantagens:

Fácil de usar e instalar, com muitas ferramentas uteis para o acesso remoto.

Desvantagens:

Poderia ter uma integração mais decente com as proprias ferramentas da Zoho. Fare que os softwares só se parecem, mas não tem muita utilizade ter mais softwares da Zoho.

Best Remote

Vantagens:

Rapidez de acesso ao sistema e intiutivo.

Desvantagens:

Preço um pouco alto para as necessidades

Satisfatório

Comentários: Atende a minha necessidade para o momento, cumpre a proposta.

Vantagens:

Interface intuitiva e facilitada para usuário final.

Desvantagens:

Ainda estou conhecendo o sistema, não tenho pontos negativos.

Excelente

Comentários: excelente

Vantagens:

Facilidade e preço justo em check com outros concorrentes

Desvantagens:

Tradução poderia ser mais alinhada com nosso país.

Implatação

Vantagens:

Implantação em massa com acesso autônomo

Desvantagens:

Não há nada que eu não tenho gostado de usar.

I love Zoho Assist!

Comentários: Everything has been great. The product is good and the price rocks.

Vantagens:

Ease of use and how easy it is for the client.

Desvantagens:

I don't have really any cons. I feel like the product is awesome.

Zoho Assist - Great to use

Comentários: We've had a really good experience with Zoho Assist so far. It was easy to deploy, it's very easy to use, and requires no effort on the end user.

Vantagens:

It's simplicity. We can use on demand support, which is super easy for an end user to use, or unattended access. We deployed this through Intune and now we can connect to all machines without needing the end user to be present. We also used the free trial to make sure we were happy with the product and the salesperson was always quick to respond to questions.

Desvantagens:

That you need to be on an enterprise license to use the portal features.

Zoho Assist Review

Comentários: Overall, Zoho Assist got the job done. It was a great starter tool or back up tool for remote support.

Vantagens:

Zoho Assist is a great starter tool to get your IT department moving in the right direction. It allows you to remote in and work on any PC on your network.

Desvantagens:

The functionality is limited compared to other tools. You have to install software on the PC you are working on in order to connect. I prefer a lightweight tool.

Great value as long as your clients have solid internet

Comentários: Our team switched to Zoho Assist after several years with Team Viewer, looking at a more price competitive option. We connect to clients that sometimes have very slow internet, and this was the biggest shortcoming. The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist software every time and this could get confusing for less technologically inclined clients. Overall a good option if your client base has strong internet.

Vantagens:

Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.

Desvantagens:

Requires a stronger internet connection than competitors, requires a download every time you wish to connect.

Great Remote Support Assistant

Comentários: In general is a great software, no need to install in computer, access anywhere you are, clomplete tools.

Vantagens:

- Easy to use - Easy implementation - Complete Remote Support tools - Easy for clients to understand how access to the support

Desvantagens:

- Mac users have to improve skills to give access - Time of contact short

Zoho Assist is for you

Comentários: Great love it easy to use use I said, try for your self!

Vantagens:

It is very easy to use and the price is great, I have 25 unintended computers for $100 a year. Price beats all the other remote support companies!

Desvantagens:

Works great been using it for years without any problems

Zoho Assist - definitely worth the price

Comentários: I have not had any issues with Zoho Assist and it has saved me considerable time in supporting multiple remote server sites.

Vantagens:

I like that I can have as required supporr session or have clie t installed to access servers at any time without user interaction.

Desvantagens:

Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly.

Alternativas consideradas anteriormente: TeamViewer Remote e Splashtop

Razões para escolher o Zoho Assist: LogMeIn pricing changed and product was not as reliable and harder to administer.

Software anterior: LogMeIn Pro

Razões para mudar para o Zoho Assist: Performance, administrative overhead and fit and finish of produvt.

Remote access

Comentários: I’ve used this for several years accessing my Quickbooks from my desktop at my Corp office

Vantagens:

Great flexibility to access my main computer from remote

Desvantagens:

I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports.

Great Product!!

Comentários: Assist has been great. It's easy to use, has all the additional features I want in a quick assist platform, and is very easy to install and manage,

Vantagens:

Very easy to install and use. Super simple interface so you are never looking for what you need.

Desvantagens:

I have no real issues with Assist. It has done everything that we need it to.

Alternativas consideradas anteriormente: Take Control

Razões para mudar para o Zoho Assist: Better pricing and unattended access were the deciding factor.

BaNeTheKiNG REVIEW.. It Better Than Others..!!

Comentários: its great, it easy and foremost, it way better than the other software

Vantagens:

its really-really meets my requirement about how to use my desktop as tools to review and makes changes in my clients laptops.. its best ever..!!

Desvantagens:

none..!! its really great.. i think even better than other software

Streamline Work with Temporary Remote Session Applications

Comentários: Excellent, clean user interface. Excellent for file transfer, software debugging and updates. The voice feature is a welcome addition

Vantagens:

Simple interface, No resident program required, a small temporary program is installed to initiate the remote session and gets removed once the session is concluded—no worries about the availability of a particular software at the user end.

Desvantagens:

The chat window is rather small and needs the flexibility to adjust the window size for convenient chat with users. It should also have a facility to send the URL link to mobiles and emails. Sometimes emails get delayed due to network issues and you do not get it on time.

Alternativas consideradas anteriormente: TeamViewer Remote, GoTo Connect e AnyDesk

Razões para mudar para o Zoho Assist: The main consideration was the ease of connection and not requiring a unique software installation at the user site.

Impressed with the tool

Comentários: One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

Vantagens:

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Desvantagens:

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

Alternativas consideradas anteriormente: ConnectWise ScreenConnect

Razões para escolher o Zoho Assist: ZA was substantially cheaper than Teamviewer, whilst also adding a lot of extra features and quality of life improvements.

Software anterior: TeamViewer Remote

How to not break the bank with remote assistance.

Comentários: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Vantagens:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Desvantagens:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternativas consideradas anteriormente: TeamViewer Remote, AnyDesk e BeyondTrust Remote Support

Razões para escolher o Zoho Assist: Cost and frustrating issues from support.

Software anterior: LogMeIn Pro

Razões para mudar para o Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Zoho Assist is Essential to the IT Support Business

Comentários: I love it!

Vantagens:

Remote Access is critical to our business model. We use it everyday and it is easy to use Zoho Assist. It's easy to deploy and get started with a client right away.

Desvantagens:

Customer support is limited. I would like more chat support.

Zoho is a great Tool

Comentários: Support - GREAT. Always answer within minutes.
The tool - Great and easy to use.

Vantagens:

The ability to provide remote support to users without having to pay a huge price.

Desvantagens:

nothing so far. The software is simple and easy to use

Zoho Review after 30days of use.

Vantagens:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Desvantagens:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Alternativas consideradas anteriormente: AnyDesk

Razões para escolher o Zoho Assist: Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Software anterior: TeamViewer Remote

Razões para mudar para o Zoho Assist: Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.