--- description: Tudo sobre Malcolm!: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Portal](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://www.capterra.pt/software/181117/malcolm Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/181117/malcolm?page=2) > Responda às perguntas frequentes de clientes e crie jornadas na Internet para realizar tarefas comuns. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Malcolm\!? Atende empresas e organizações em todo o mundo, grandes e pequenas, que compartilhem a paixão por melhorar o atendimento e o suporte ao cliente. Satisfaça os clientes oferecendo o Malcolm\! ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 36 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Acknowledgement - **Location**: London, GB - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 36,00 £ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Arrastar e soltar - Catalog Management - Compartilhamento de arquivos - Controles/permissões de acesso - Criação e design de formulários - Edição de texto - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de documentos - Gestão da base de conhecimento - Gestão de conteúdo - Gestão de formulários - Imagem de marca personalizável - Pesquisa de texto completo - Pesquisa e filtro - Portal de autoatendimento - Portal do cliente - Questionários e feedback - Relatórios e estatística - Third-Party Integrations - Workflow Automation ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Portal](https://www.capterra.pt/directory/14/portal/software) ## Categorias relacionadas - [Sistemas de Portal](https://www.capterra.pt/directory/14/portal/software) - [Software para Automatização de Formulários](https://www.capterra.pt/directory/10023/forms-automation/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Alternativas 1. [Confluence](https://www.capterra.pt/software/136446/confluence) — 4.5/5 (3696 reviews) 2. [Microsoft SharePoint](https://www.capterra.pt/software/1167/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.capterra.pt/software/186596/notion) — 4.7/5 (2770 reviews) 4. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5296 reviews) 5. [Guru](https://www.capterra.pt/software/145390/guru) — 4.8/5 (639 reviews) ## Avaliações ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *18 de julho de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Desvantagens**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *11 de outubro de 2020* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Desvantagens**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- ### "Great software solution" — 4.0/5 > **Joe** | *8 de novembro de 2021* | Entretenimento | Recommendation rating: 7.0/10 > > **Vantagens**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. > > **Desvantagens**: Tricky to alphabetically order content, but doable\! > > Easy and enjoyable. ----- ### "Fantastic product for knowledge bases & Smart Questionnaires" — 5.0/5 > **Mark** | *27 de junho de 2022* | Agricultura | Recommendation rating: 10.0/10 > > **Vantagens**: Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website. > > **Desvantagens**: The storage space provided by default is perhaps a little on the small side. > > We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions \& Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations. ----- ### "Incredibly useful and efficient" — 5.0/5 > **Benjamin** | *18 de maio de 2020* | Serviços meio ambientais | Recommendation rating: 10.0/10 > > **Vantagens**: Malcom\! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement\! > > **Desvantagens**: I don't have much to reproach to Malcom\! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless. > > As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you? Malcom\! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/181117/malcolm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/181117/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data