---
description: Tudo sobre Salesforce Commerce Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Salesforce Commerce Cloud - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software para Plataformas de E-Commerce B2B](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud)

# Salesforce Commerce Cloud

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> Converta mais clientes e expanda sua marca rapidamente com o Commerce Cloud, uma plataforma de comércio eletrônico.
> 
> Verdict: Rated **4.6/5** by 99 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Salesforce Commerce Cloud?

O serviço ajuda clientes de todos os portes a crescer.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 99 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Location**: San Francisco, EUA
- **Founded**: 2003

## Commercial Context

- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Alemanha, Arábia Saudita, Bélgica, Canadá, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Finlândia, França, Irlanda, Israel, Itália, Noruega, Países Baixos, Portugal, Reino Unido, Suécia, Suíça, África do Sul and 1 more

## Recursos

- API
- Acesso para Celular
- Administração de website
- Alertas/notificações
- Atendimento do pedido
- CRM
- Carrinho de compras
- Catalog Management
- Controle de estoque
- Gerenciamento de SEO
- Gerenciamento de pedidos de compra
- Gestão de armazéns
- Gestão de avaliações
- Gestão de canais
- Gestão de clientes
- Gestão de comércio eletrônico
- Gestão de devoluções
- Gestão de entrega
- Gestão de estoques
- Gestão de fornecedores
- Gestão de pedidos
- Gestão de promoções
- Gestão de remessas
- Gestão de renovações de pedidos
- Integração de mercado
- Marketing de multicanal
- Marketing por e-mail
- Otimização de estoques
- Previsão
- Rastreamento de estoque
- Rastreamento de pedidos
- Rastreamento do custo
- Real-Time Data
- Relatórios e análise de dados
- Repetição de pedidos
- Segurança de dados
- Third-Party Integrations
- Várias localizações

## Integrations (100 total)

- AddressTools
- Adyen
- Akeneo Product Cloud
- Annex Cloud Loyalty Experience Platform
- Antavo
- AppOmni
- Artifi
- Aspire
- Astonous Ship
- Avalara
- BILDIT
- Bazaarvoice
- Blackthorn Payments
- Blue Canvas
- BlueSnap

... and 85 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software para Plataformas de E-Commerce B2B](https://www.capterra.pt/directory/31821/b2b-ecommerce-platform/software)

## Categorias relacionadas

- [Software para Plataformas de E-Commerce B2B](https://www.capterra.pt/directory/31821/b2b-ecommerce-platform/software)
- [Plataformas de E-Commerce](https://www.capterra.pt/directory/3/ecommerce/software)
- [Software de Gerenciamento de Pedidos](https://www.capterra.pt/directory/30225/order-management/software)
- [Software de E-Commerce Multicanal](https://www.capterra.pt/directory/31281/multi-channel-ecommerce/software)
- [Software de Gestão de Estoque](https://www.capterra.pt/directory/30006/inventory-management/software)

## Alternativas

1. [Shopify](https://www.capterra.pt/software/83891/shopify) — 4.5/5 (6676 reviews)
2. [WooCommerce](https://www.capterra.pt/software/187800/woocommerce) — 4.5/5 (1042 reviews)
3. [Wix](https://www.capterra.pt/software/169007/wix) — 4.4/5 (10628 reviews)
4. [NetSuite](https://www.capterra.pt/software/135757/netsuite) — 4.2/5 (2007 reviews)
5. [Odoo](https://www.capterra.pt/software/135618/odoo) — 4.2/5 (1299 reviews)

## Avaliações

### "Salesforce - uma plataforma magnifica para vendas" — 5.0/5

> **Luis Henrique** | *15 de julho de 2024* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas.
> 
> **Desvantagens**: Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas.
> 
> Magnífico, fantástico e poderoso em integrações. Se você usar o ERP da TOTVS o Protheus, poderá contratar a ferramenta PSIntegra da Prospera sistema, que tornará esse processo ERP TOTVS + Salesforce sem dúvida um sucesso.

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### "Salesforce Commerce Cloud avaliação da efetividade do serviço." — 5.0/5

> **Graziele** | *8 de julho de 2024* | Varejistas | Recommendation rating: 8.0/10
> 
> **Vantagens**: Intuitivo atendeu minha demanda de forma pratica.
> 
> **Desvantagens**: Não tenho nada a complementar sobre este assunto.

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### "Best CRM and Commerce portal in existence\!" — 5.0/5

> **AJ** | *22 de janeiro de 2026* | Alimentação e bebidas | Recommendation rating: 10.0/10
> 
> **Vantagens**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior.
> 
> **Desvantagens**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available.
> 
> I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\!

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### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5

> **Avaliador Verificado** | *29 de outubro de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10
> 
> **Vantagens**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well.
> 
> **Desvantagens**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails.
> 
> It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\!

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### "Is the price point worth it?" — 3.0/5

> **Brianna** | *18 de outubro de 2025* | Organização cívica e social | Recommendation rating: 7.0/10
> 
> **Vantagens**: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already.
> 
> **Desvantagens**: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it.

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## Links

- [View on Capterra](https://www.capterra.pt/software/180822/salesforce-commerce-cloud)

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