--- description: Tudo sobre Viber: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.pt/software/180348/viber Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) > Ideal para empresas de todos os portes, é uma ferramenta de relacionamento com o cliente que oferece aos usuários opções de descoberta de marca para comércio eletrônico. > > Verdict: Rated **4.4/5** by 4063 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Viber? Ferramenta de relacionamento com o cliente e comunicação no local que permite que pequenas e grandes empresas realizem chamadas internacionais, promovendo a visibilidade da marca usando bate-papo em grupo, chamadas de vídeo, conteúdos de adesivos e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4063 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Viber Media ## Commercial Context - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Luxemburgo ## Recursos - Bate-papo ao vivo - Comunicação multicanal - Gerenciamento de comentários - Gestão da comunicação - Histórico do cliente - Personalização - Rastreamento de interações - Relatórios e análise de dados ## Integrations (2 total) - Telegram - WhatsApp ## Opções de suporte - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16444 reviews) 2. [Telegram](https://www.capterra.pt/software/180347/telegram) — 4.7/5 (6433 reviews) 3. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Avaliações ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 de agosto de 2026* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Desvantagens**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 de abril de 2025* | Segurança de rede e informática | Recommendation rating: 10.0/10 > > **Vantagens**: it is free application for all user, group and other small business use > > **Desvantagens**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 de março de 2026* | Biotecnologia | Recommendation rating: 1.0/10 > > **Vantagens**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Desvantagens**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *23 de julho de 2026* | Produção audivisual | Recommendation rating: 9.0/10 > > **Vantagens**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **Desvantagens**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- ### "Available to install almost everywhere, unavailable to connect sometimes." — 4.0/5 > **Ricardo** | *31 de maio de 2026* | Artes e artesanato | Recommendation rating: 4.0/10 > > **Vantagens**: What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. > > **Desvantagens**: What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. > > My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data