--- description: Tudo sobre Viber: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.pt/software/180348/viber Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) > Ideal para empresas de todos os portes, é uma ferramenta de relacionamento com o cliente que oferece aos usuários opções de descoberta de marca para comércio eletrônico. > > Verdict: Rated **4.4/5** by 4060 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Viber? Ferramenta de relacionamento com o cliente e comunicação no local que permite que pequenas e grandes empresas realizem chamadas internacionais, promovendo a visibilidade da marca usando bate-papo em grupo, chamadas de vídeo, conteúdos de adesivos e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4060 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Viber Media ## Commercial Context - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Luxemburgo ## Recursos - Bate-papo ao vivo - Comunicação multicanal - Gerenciamento de comentários - Gestão da comunicação - Histórico do cliente - Personalização - Rastreamento de interações - Relatórios e análise de dados ## Integrations (2 total) - Telegram - WhatsApp ## Opções de suporte - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16398 reviews) 2. [Telegram](https://www.capterra.pt/software/180347/telegram) — 4.7/5 (6426 reviews) 3. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Avaliações ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 de abril de 2025* | Segurança de rede e informática | Recommendation rating: 10.0/10 > > **Vantagens**: it is free application for all user, group and other small business use > > **Desvantagens**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Good app but location-dependent" — 4.0/5 > **Jasmine** | *23 de maio de 2025* | E-Learning | Recommendation rating: 5.0/10 > > **Vantagens**: easy to use, has all the standard features of a chat app, is very reliable except when censored, can send decent quality of photos and videos > > **Desvantagens**: viber tends to get censored a lot by various governments which isn't a problem with the app itself but does impede communication, which is the central point of the app. It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer > > Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it. It doesn't work particularly better or worse than other messaging apps. ----- ### "Available to install almost everywhere, unavailable to connect sometimes." — 4.0/5 > **Ricardo** | *31 de maio de 2026* | Artes e artesanato | Recommendation rating: 4.0/10 > > **Vantagens**: What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. > > **Desvantagens**: What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. > > My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 de março de 2026* | Biotecnologia | Recommendation rating: 1.0/10 > > **Vantagens**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Desvantagens**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "Viber - A brick that construct people life easy and comfortable" — 5.0/5 > **Soe Min** | *10 de abril de 2025* | Segurança de rede e informática | Recommendation rating: 8.0/10 > > **Vantagens**: 1) User-Friendly Interface - very easy to use 2) High-Quality Calls - Quite good quality in both audio and video calls. 3) Group Communication Tools - offer free for large group communication like company wide chat group for transportation management. > > **Desvantagens**: 1) File Sharing Limitations - file size and storage duration 2) Automatic Media Saving - which can lead to burst storage consuming. You need to make some changes in settings to avoid unnecessary storage allocation. 3) Intrusive Ads - some advertisements are very disruptive. > > As a daily user of Viber, in both work and personal life, Viber is a very useful, free communication app for me. I always do face time with my family, friends and my girlfriend. Good quality calls make my life much better. Thanks Viber. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data