--- description: Tudo sobre Viber: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.pt/software/180348/viber Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) > Ideal para empresas de todos os portes, é uma ferramenta de relacionamento com o cliente que oferece aos usuários opções de descoberta de marca para comércio eletrônico. > > Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Viber? Ferramenta de relacionamento com o cliente e comunicação no local que permite que pequenas e grandes empresas realizem chamadas internacionais, promovendo a visibilidade da marca usando bate-papo em grupo, chamadas de vídeo, conteúdos de adesivos e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4058 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Viber Media ## Commercial Context - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Luxemburgo ## Recursos - Bate-papo ao vivo - Comunicação multicanal - Gerenciamento de comentários - Gestão da comunicação - Histórico do cliente - Personalização - Rastreamento de interações - Relatórios e análise de dados ## Integrations (2 total) - Telegram - WhatsApp ## Opções de suporte - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16337 reviews) 2. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Telegram](https://www.capterra.pt/software/180347/telegram) — 4.7/5 (6411 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4077 reviews) ## Avaliações ### "Viber Avalia B18" — 5.0/5 > **Belizario** | *18 de junho de 2024* | Agricultura | Recommendation rating: 10.0/10 > > **Vantagens**: Interactivo e interface convidativo e fácil de lidar bem como colocar em disposição preferida os chats e bots. > > **Desvantagens**: Às vezes em alguns dispositivos consome muita carga retraindo a qualidade da bateria do disposito. > > Leal ao usuário e muito sofisticado para gestão de dados dos clientes ou serviços bem como acolher e gerar grupos / comunidades onlines. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 de abril de 2025* | Segurança de rede e informática | Recommendation rating: 10.0/10 > > **Vantagens**: it is free application for all user, group and other small business use > > **Desvantagens**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Essential app for business with proper sequrity" — 5.0/5 > **Mahmudul islam** | *19 de setembro de 2024* | Engenharia civil | Recommendation rating: 9.0/10 > > **Vantagens**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy. For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me. Quality of video and audio call most of the time is very good. > > **Desvantagens**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it. > > As a free communication tools, quality of Viber is very higher than other software. Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear. We can make a group and follow up activities easily in Viber. ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 de março de 2026* | Biotecnologia | Recommendation rating: 1.0/10 > > **Vantagens**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Desvantagens**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "Easy and Reliable for Staying Connected" — 4.0/5 > **Shriya** | *27 de março de 2026* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. > > **Desvantagens**: Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. > > Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data