---
description: Tudo sobre Snaps: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Snaps - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Marketing Conversacional](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://www.capterra.pt/software/179928/snaps

> O Snaps é uma plataforma de automação de conversação para comércio eletrônico.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Snaps?

Marcas de comércio eletrônico que buscam aumentar a receita online, melhorar a eficiência do agente e aumentar a satisfação do cliente.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 1 Avaliações |
| Praticidade | 5.0/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Snaps Media
- **Location**: New York, EUA
- **Founded**: 2010

## Commercial Context

- **Preço inicial**: 0,01 US$
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Estados Unidos

## Recursos

- Assistente pessoal virtual (APV)
- Bate-papo ao vivo
- Chatbot
- Coleta de dados de multicanal
- Comunicação multicanal
- Gestão da comunicação
- Painel
- Qualificação de leads
- Rastreamento de engajamento
- Reconhecimento de voz
- Relatórios e análise de dados
- Segmentação por público
- Third-Party Integrations
- Transferência para atendente 
- Vários idiomas

## Integrations (5 total)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone

## Category

- [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software)

## Categorias relacionadas

- [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Software de Inteligência Artificial](https://www.capterra.pt/directory/30938/artificial-intelligence/software)
- [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software)

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5. [Lime Connect](https://www.capterra.pt/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)

## Avaliações

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 de outubro de 2020* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Desvantagens**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [View on Capterra](https://www.capterra.pt/software/179928/snaps)

## This page is available in the following languages

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| pt | <https://www.capterra.com.br/software/179928/snaps> |
| pt-PT | <https://www.capterra.pt/software/179928/snaps> |
| sv | <https://www.capterra.se/software/179928/snaps> |

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