--- description: Tudo sobre Vitally: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vitally - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Sucesso do Cliente](/directory/30961/customer-success/software) > [Vitally](/software/179837/vitally) # Vitally Canonical: https://www.capterra.pt/software/179837/vitally Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/179837/vitally?page=2) > O Vitally ajuda empresas de todos os tamanhos a oferecer experiências de nível internacional aos clientes, enfrentar desafios inesperados e operar com mais eficiência. > > Verdict: Rated **3.7/5** by 9 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Vitally? Empresas de SaaS (software como serviço) B2B ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **3.7/5** | 9 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vitally - **Founded**: 2017 ## Commercial Context - **Preço inicial**: 299,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Benim, Bielorrússia, Bolívia, Botsuana, Brasil, Brunei and 173 more ## Recursos - Acompanhamento de atividades - Alertas da conta - Coleta de dados de multicanal - Estado de saúde - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da receita - Gestão de contas - Gestão de pesquisas/enquetes - Gestão de tarefas - Incorporação - Modelos personalizáveis - NPS de clientes - Painel - Painel de atividades - Participação do cliente - Questionários e feedback - Relatórios e análise de dados - Seguimento/Análise de uso - Visualização de dados ## Integrations (17 total) - Amazon Redshift - Breeze - Chargebee - Gmail - HubSpot CRM - HubSpot Marketing Hub - Intercom - Microsoft Outlook - Mixpanel - PostgreSQL - Recurly - Segment - Slack - Snowflake - Stripe ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) ## Categorias relacionadas - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10448 reviews) 2. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1204 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Broadly](https://www.capterra.pt/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avaliações ### "Perfect CSM Tool for small to medium companies" — 5.0/5 > **Daniela** | *26 de maio de 2021* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well. > > **Desvantagens**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it. ----- ### "Great Product and it keeps getting better" — 4.0/5 > **Samuel** | *10 de setembro de 2022* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it. > > **Desvantagens**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway. > > Our CSM has changed multiple times in the last year due to their growth but the service has always been great. ----- ### "Bad CS software" — 1.0/5 > **John** | *23 de janeiro de 2024* | Resolução de conflitos alternativa | Recommendation rating: 0.0/10 > > **Vantagens**: Nothing, no value added, it was absolute money wasted with no results > > **Desvantagens**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability. > > There was no experience to describe the experience ----- ### "Vitally review" — 4.0/5 > **Bolortuya** | *5 de janeiro de 2024* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential. > > **Desvantagens**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's. ----- ### "A larger scale" — 4.0/5 > **Ben** | *17 de outubro de 2022* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus. > > **Desvantagens**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/179837/vitally?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/179837/vitally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data