--- description: Tudo sobre ManageEngine ServiceDesk Plus: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.pt/software/179501/manageengine-service-desk-plus Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/179501/manageengine-service-desk-plus?page=2) > O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques. > > Verdict: Rated **4.4/5** by 233 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ManageEngine ServiceDesk Plus? O software oferece a facilidade de uso de que as pequenas e médias empresas precisam e os recursos eficientes que as maiores empresas demandam. Mais de 100.000 empresas em todo o mundo confiam nesse produto para gerenciar seus serviços de TI. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 233 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ManageEngine - **Location**: The Octagon, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 16,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Análise de dados - Asset Lifecycle Management - Auditoria de problemas - Ações corretivas e preventivas (CAPA) - Barcode/Ticket Scanning - Catalog Management - Check-in/Check-out - Comunicação multicanal - Configuration Management Database (CMDB) - Edição de texto - Ferramentas de colaboração - Geração de relatórios de incidentes - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão da manutenção - Gestão de ativos de TI - Gestão de atribuições - Gestão de auditorias - Gestão de conformidade - Gestão de contratos e licenças - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Macros e modelos de respostas - Painel - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de conformidade - Rastreamento de recursos - Real-Time Monitoring - Registro de auditoria - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Seguimento de status - Suporte do cliente - Third-Party Integrations ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) ## Avaliações ### "Great ticketing tool with deep integration with other products from ManageEngine." — 4.0/5 > **Kit** | *15 de maio de 2026* | Serviços financeiros | Recommendation rating: 8.0/10 > > **Vantagens**: Web based, ease of use, works along side Endpoint central. Clean UI and customisable, value for money when bundle with other ManageEngine tools. Ticket management integration. > > **Desvantagens**: There is no cons for Service desk plus by Manage Engine so far that I've come across having used the product for 3+ years. > > Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 de fevereiro de 2026* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Desvantagens**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Simple, Reliable, and Easy to Work With" — 4.0/5 > **Avaliador Verificado** | *5 de maio de 2026* | Seguros | Recommendation rating: 6.0/10 > > **Vantagens**: Easy to use, customizable, and great for tracking tickets. Automation saves time, asset management works well, and reporting makes it simple to see team performance. > > **Desvantagens**: Some features feel a bit clunky, and a few settings take longer to configure than they should. Occasional bugs can slow things down, and updates sometimes change things without clear explanation > > ServiceDesk Plus has been reliable and easy to work with. It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized. ----- ### "Support is terrible" — 3.0/5 > **Avaliador Verificado** | *17 de abril de 2020* | Desenvolvimento de programas | Recommendation rating: 3.0/10 > > **Vantagens**: Nice interface. > > **Desvantagens**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 de março de 2026* | Produção audivisual | Recommendation rating: 8.0/10 > > **Vantagens**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Desvantagens**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data