--- description: Tudo sobre CallFinder: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFinder - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Reconhecimento de Voz](/directory/30098/speech-recognition/software) > [CallFinder](/software/179317/callfinder) # CallFinder Canonical: https://www.capterra.pt/software/179317/callfinder Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/179317/callfinder?page=2) > O CallFinder® é uma solução SaaS automatizada de monitoramento da qualidade, com relatórios de dados personalizados e informações sobre o desempenho da central de atendimento​ e KPI. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa CallFinder? O alvo recai sobre empresas de pequeno e médio porte com a tecnologia altamente escalável em uma ampla variedade de setores, inclusive saúde, finanças, seguros, fabricação, serviços públicos e cobranças, entre outros. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 12 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallFinder ## Commercial Context - **Preço inicial**: 999,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos ## Recursos - Anotações - Análise de dados preditiva - Análise de dados visual - Análise de reconhecimento de voz - Análise de sentimentos - Análise de texto - Autoatendimento analítico - Conectores de dados - Descoberta de dados - Distribuição automática de chamadas - Geração pontual de relatórios - Gerenciamento de comentários negativos - Gestão de avaliações - Gestão de call centers - Gestão de experiência do cliente - Goal Setting/Tracking - Gravação de chamadas - Gravação de áudio - IVR - Indicadores de desempenho - Painel - Pesquisa e filtro - Pesquisa livre - Publishing/Sharing - Reconhecimento de voz - Relatórios e análise de dados - Relatórios e estatística - Roteirização de chamadas - Segurança de dados - Transcrição automática - Visualização de dados - Vários idiomas ## Opções de suporte - Email/Help Desk - Suporte por telefone ## Category - [Software de Reconhecimento de Voz](https://www.capterra.pt/directory/30098/speech-recognition/software) ## Categorias relacionadas - [Software de Reconhecimento de Voz](https://www.capterra.pt/directory/30098/speech-recognition/software) - [Software de Coaching em Vendas](https://www.capterra.pt/directory/31333/sales-coaching/software) - [Ferramentas de BI](https://www.capterra.pt/directory/23/business-intelligence/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Análise de Dados Qualitativos](https://www.capterra.pt/directory/31297/qualitative-data-analysis/software) ## Alternativas 1. [ActivTrak](https://www.capterra.pt/software/135366/activtrak) — 4.5/5 (591 reviews) 2. [Tableau](https://www.capterra.pt/software/77260/tableau) — 4.6/5 (2351 reviews) 3. [Looker](https://www.capterra.pt/software/169053/looker) — 4.5/5 (282 reviews) 4. [Phocas](https://www.capterra.pt/software/141678/phocas-software) — 4.7/5 (133 reviews) 5. [JMP](https://www.capterra.pt/software/151815/jmp-statistical-software) — 4.5/5 (53 reviews) ## Avaliações ### "Callfinder could help your Company" — 4.0/5 > **Brandyn** | *12 de fevereiro de 2019* | Bens de consumo | Recommendation rating: 7.0/10 > > **Vantagens**: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. > > **Desvantagens**: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. ----- ### "A great product, with lots of new inovations" — 5.0/5 > **Steve** | *30 de setembro de 2019* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none\! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. > > **Desvantagens**: Some of the newer features have limited functions, but those are being addressed in a timely manner. > > This is our company's first venture into speech analytics, and it has been non stop learning\! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. ----- ### "Needs some work" — 4.0/5 > **Michael** | *24 de março de 2020* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 5.0/10 > > **Vantagens**: Once I find calls it is easy to use and go over calls with my team. > > **Desvantagens**: It is not always easy to find calls and many call that my team do do not pull through ----- ### "Great Product" — 5.0/5 > **Larriann** | *16 de setembro de 2019* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: CallFinder offers great support. They are quick to respond which is a major positive\! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls\! Thanks\! > > **Desvantagens**: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. ----- ### "using speech analytics in a call center environment" — 5.0/5 > **frank** | *11 de setembro de 2019* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently > > **Desvantagens**: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. > > We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/179317/callfinder?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/179317/callfinder) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data