--- description: Tudo sobre AVOXI: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AVOXI - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [AVOXI](/software/178939/avoxi-genius) # AVOXI Canonical: https://www.capterra.pt/software/178939/avoxi-genius Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/178939/avoxi-genius?page=2) > O AVOXI Genius é um call center baseado na nuvem eficaz, acessível e fácil de usar. Veja como a ferramenta é simples em um período de teste de 30 dias sem risco\! > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa AVOXI? 1\. Hotelaria e turismo 2. Jogos 3. Bens de consumo duráveis 4. Varejo online 5. Serviços financeiros 6. Saúde 7. Terceirização de processos de negócios ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 59 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: AVOXI - **Location**: Atlanta, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 19,99 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop) - **Idiomas**: inglês - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Argentina, Aruba, Arábia Saudita, Austrália, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Bolívia, Brasil, Bulgária, Bósnia e Herzegovina, Canadá and 85 more ## Recursos - Acesso para Celular - Agendamento de retorno de chamada - Alertas/notificações - Automated Attendant - CRM - Digitação por teclado do telefone - Disposição de chamadas - Distribuição automática de chamadas - Entroncamento SIP - Extensões virtuais - Gestão da comunicação - Gestão de call centers - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de pessoal - Gravação - Gravação de chamadas - Grupos de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - PBX - Painel - Painel de atividades - Perfis de chamadas - Permissões por função - Personalização da voz - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Third-Party Integrations - Transferência de arquivos - Transferência de chamadas - VoIP ## Integrations (26 total) - 3CX - ActiveCampaign - Asterisk - Bitrix24 - Dynamics 365 Business Central - Five9 - Freshdesk - Freshsales - Google Ads - Google Analytics 360 - Help Scout - HubSpot CRM - Intercom - Microsoft Teams - Nicereply ... and 11 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Software Cloud PBX](https://www.capterra.pt/directory/31102/cloud-pbx/software) ## Alternativas 1. [3CX](https://www.capterra.pt/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.capterra.pt/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (679 reviews) 5. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) ## Avaliações ### "Great Service" — 5.0/5 > **Eben Wikus** | *26 de junho de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. > > **Desvantagens**: Avoxi partner portal is a bit outdated, but manageable > > Call Quality is top-notch, Customer Support is Superior. ----- ### "One stand solution for Call centres" — 5.0/5 > **Dhanalakshmi** | *8 de abril de 2022* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :) > > **Desvantagens**: There are no such features which I liked least about this software. > > Overall experience is WOW \& excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues \& call quality issues in beginning but AVOXI proved it wrong. ----- ### "Fraudulent charging" — 1.0/5 > **Utku** | *16 de maio de 2020* | Serviços e tecnologia da informação | Recommendation rating: 0.0/10 > > **Vantagens**: It seemed cheap at first. After months we see that this is the trap. > > **Desvantagens**: Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies) > > We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records\! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments. ----- ### "Avoxi is the best for this service on the market" — 5.0/5 > **Capucine** | *29 de setembro de 2020* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good. > > **Desvantagens**: For the use of our project this service is perfect, nothing seems negative about AVOXI to us > > Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects. ----- ### "Great product\!" — 5.0/5 > **Tracy** | *15 de dezembro de 2022* | Editoras | Recommendation rating: 10.0/10 > > **Vantagens**: It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic. > > **Desvantagens**: I don’t have any issues so far. I like it better than my old phone service. > > Great\!\!\! ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/178939/avoxi-genius?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/178939/avoxi-genius) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data