Quem usa o Kitomba?

O Kitomba atende a salões e spas de todos os tipos e tamanhos. Cadastre-se para fazer um teste grátis.

Conheça o Kitomba

O Kitomba é um software para gestão de empresas que ajuda milhares de salões, spas e clínicas a obter sucesso desde 2002.

Ele possui todos os recursos específicos do setor para gerenciar negócios com sucesso, além de suporte.

Fornecer suporte gratuito e imbatível sempre foi importante para a empresa. A equipe de suporte dedicada está disponível sem interrupção por telefone, e-mail ou chat.

Kitomba - Informação

Kitomba

https://www.kitomba.com/us/tour/core-software/

Fundada em 2002

Kitomba - Preços

O Kitomba não possui versão gratuita nem versão de teste grátis.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Instalado - Mac

Nuvem, SaaS, web

Instalado - Windows

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Kitomba

Sistemas de Agendamento
Agendamento automatizado
Agendamento de aulas
Agendamento de compromissos
Agendamento de grupo
Agendamento de recursos
Agendamento em tempo real
Alertas/notificações
Cronograma de instalações
Gestão de reservas de quartos
Planejamento de pessoal
Várias localizações
Acesso para Celular
Agendamento automatizado
Agendamento de grupo
Banco de dados de clientes
Compromissos recorrentes
Gestão de reservas de quartos
Lembretes de compromissos
Pagamentos online
Reservas online
Sincronização de calendários
Várias localizações
Compromissos recorrentes
Gestão da folha de pagamento
Gestão de aluguel de cabines
Gestão de estoques
Gestão de funcionários
Perfis de clientes
Ponto de vendas (PDV)
Programa de fidelidade
Várias localizações
Agendamento de compromissos
Gestão da folha de pagamento
Gestão de estoques
Gestão de funcionários
Gestão de lista de espera
Lembretes de compromissos
Marketing por e-mail
Perfis de clientes
Ponto de vendas (PDV)
Programa de fidelidade
Agendamento de compromissos
Automação de marketing
Folha de pagamento e comissões
Gestão de clientes
Gestão de consentimentos
Gestão de estoques
Lembretes de compromissos
Ponto de vendas (PDV)
Programa de fidelidade
Reservas online
Várias localizações
Agendamento
CRM
Cobrança e faturamento
Compras
Controle de horas e despesas
Gerenciamento de fornecedores
Gestão de capacitação
Gestão de estoques
Gestão de funcionários
Gestão de marketing
Gestão de pedidos
Gestão de projetos
Gestão financeira
Indicadores de desempenho
Folha de pagamento e comissões
Gestão de clientes
Gestão de compromissos
Gestão de estoques
Planejamento de pessoal
Ponto de vendas (PDV)
Programa de fidelidade
Conformidade com HIPAA
Fotos de antes e depois
Gestão de clientes
Gestão de compromissos
Gestão de estoques
Gestão de vales-presente
Pacotes de tratamentos
Cobrança e faturamento
Gestão de clientes
Gestão de compromissos
Gestão de funcionários
Gestão de práticas
Gestão de vales-presente
Marketing por e-mail
Notas SOAP
Ponto de vendas (PDV)
Várias localizações

Kitomba - Avaliações

Exibindo 5 de 63 avaliações

Geral
4,5/5
Praticidade
4,4/5
Atendimento ao cliente
4,6/5
Recursos
4,3/5
Relação qualidade/preço
3,8/5
Carla T.
Owner
Cosmético, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 31/07/2019

"Great All-round Salon/Spa Software"

Comentários: Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Vantagens: We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Desvantagens: The cost, however, we are totally happy paying the cost as we receive so many benefits.

  • Fonte da avaliação 
  • Avaliado em 31/07/2019
Laurie C.
Director / Hairdresser
Belas Artes, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 06/11/2019

"It's okay"

Comentários: I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Vantagens: being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Desvantagens: It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing? K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

  • Fonte da avaliação 
  • Avaliado em 06/11/2019
Danielle C.
Marketing Manager
Saúde, bem-estar e condicionamento físico, 501-1000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    2/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    4/10
  • Fonte da avaliação 
  • Avaliado em 04/08/2019

"Good for small business, but far too basic for big business."

Comentários: Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Vantagens: I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Desvantagens: Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

  • Fonte da avaliação 
  • Avaliado em 04/08/2019
Mark B.
Managing Director
Saúde, bem-estar e condicionamento físico, 2-10 funcionários
Usou o software por: Avaliação gratuita
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 08/11/2019

"Kitomba Reviee"

Comentários: We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Vantagens: The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Desvantagens: For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

  • Fonte da avaliação 
  • Avaliado em 08/11/2019
Leigh J.
Owner
Serviços ao consumidor, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 04/08/2019

"Fantastic Customer support "

Vantagens: I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good

Desvantagens: Kitomba does not have the ability to create re-occurring bookings

  • Fonte da avaliação 
  • Avaliado em 04/08/2019