---
description: Tudo sobre JivoChat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: JivoChat - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [JivoChat](/software/178227/jivochat)

# JivoChat

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> Live Chat \& Messenger para Negócios com funcionalidades omnichannel: Ligações, Chat ao vivo, Instagram, WhatsApp, CRM, Integrações e mais. Tudo isso em um app.
> 
> Verdict: Rated **4.6/5** by 105 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa JivoChat?

Donos de sites que querem conversar com seus visitantes: lojas virtuais, sites institutionais, blogs, imobiliárias, escolas, universidades e faculdades, infoprodutores, shoppings e todo tipo de empresa que está na internet.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 105 Avaliações |
| Praticidade | 4.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Jivosite
- **Location**: San Jose, EUA
- **Founded**: 2012

## Commercial Context

- **Preço inicial**: 49,00 R$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Detalhes de preços**: 14 dias de teste
Plano grátis para até 5 operadores.
Plano Pro: R$ 49/operador/mês, pago anualmente.
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: checo, chinês, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, ucraniano
- **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, China, Chéquia, Colômbia, Estados Unidos, Japão, México, Países Baixos, Peru, Portugal, Quénia, Reino Unido, Rússia, Turquia, Ucrânia and 3 more

## Recursos

- Acesso para Celular
- Alertas/notificações
- Audio/Video Conferencing
- Autoresponders
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- CRM
- Compartilhamento de arquivos
- Comunicação multicanal
- Distribuição automática de chamadas
- Entroncamento SIP
- Formulário offline
- Gerenciamento de contatos
- Gestão do fluxo de trabalho
- Gravação de chamadas
- Grupos de chamadas
- Histórico de transcrições/chat
- Histórico do cliente
- IVR
- Imagem de marca personalizável
- Monitoração de chamadas
- Painel de atividades
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento de chamadas
- Segmentação geográfica
- Third-Party Integrations
- Transferência de chamadas
- Transferências/encaminhamento

## Integrations (27 total)

- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Drupal
- Ecwid
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Instagram
- Jira
- Joomla
- Kommo
- Mailchimp
- Meta for Business

... and 12 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Software de Comunicação na Nuvem](https://www.capterra.pt/directory/31362/cloud-communication-platform/software)
- [Software Cloud PBX](https://www.capterra.pt/directory/31102/cloud-pbx/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3414 reviews)
2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24085 reviews)
3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1776 reviews)
5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4078 reviews)

## Avaliações

### "Forget about Chatbots, JivoChat is the real deal" — 5.0/5

> **Laszlo Leonardo** | *4 de fevereiro de 2020* | Internet | Recommendation rating: 10.0/10
> 
> **Vantagens**: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here\!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it\!
> 
> **Desvantagens**: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.
> 
> Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

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### "Everything is above average." — 4.0/5

> **Tsuji** | *11 de fevereiro de 2020* | Varejistas | Recommendation rating: 8.0/10
> 
> **Vantagens**: JivoChat has all the average features available in a single plan.
> 
> **Desvantagens**: No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

-----

### "Jivo is a great solution for simple problems" — 3.0/5

> **Sam** | *5 de agosto de 2025* | Bens de consumo | Recommendation rating: 6.0/10
> 
> **Vantagens**: Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price\!
> 
> **Desvantagens**: Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions.
> 
> I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade\!

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### "great chat service with alot of integrations" — 5.0/5

> **Mostafa** | *10 de agosto de 2021* | Publicidade e marketing | Recommendation rating: 8.0/10
> 
> **Vantagens**: they have integration with Facebook messenger \& Instagram \& telegram , WhatsApp which you can still able to reply your visitor on his social platform messages
> 
> **Desvantagens**: they don't have their own chatbot but it's on their roadmap , I hope they release it soon
> 
> good

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### "Great Integration." — 5.0/5

> **Daryl** | *4 de fevereiro de 2020* | Design | Recommendation rating: 9.0/10
> 
> **Vantagens**: I appreciated the integration with other software.
> 
> **Desvantagens**: The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

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## Links

- [View on Capterra](https://www.capterra.pt/software/178227/jivochat)

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